Sales - Retail Counter

Pick Your Part; Santa Fe Springs (CA); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

Pick Your Part in Santa Fe Springs, CA seeks a customer-focused associate to assist walk-in customers with in-person sales, parts identification, and transactions at the front counter. You will coordinate with yard staff to pull parts on request and maintain attractive product displays to encourage impulse buys.

The role requires strong customer service, reliable communication, and the ability to work in a team environment, including weekends. Automotive parts knowledge is preferred.

Qualificações

• Strong customer service background.
• Must be able to communicate effectively.
• High School or GED equivalent preferred; college coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Responsabilidades

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Process cash and credit transactions using POS systems at the front counter.
• Yard Coordination: Communicate with parts pullers to retrieve parts for customers who want the company to pull their parts.
• Merchandising & Displays: Set up and maintain displays of popular parts to drive impulse sales.
• Core & Returns Management: Inspect returned parts for condition and process credits or warranty claims.
• Assumes other duties as assigned

Conhecimentos

Customer service

Communication

Time management

Teamwork

Attention to detail

Problem solving

Formação académica

High school diploma or GED

College coursework desired

Ferramentas

Inventory software

POS systems

Descrição da oferta de emprego

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.