Sales - Retail Counter

PYP; Greensboro (NC); Hybrid; USD 30,000 - 38,000; Full time

Job summary

PYP in Greensboro, NC seeks a customer-focused in-store associate to assist walk-in customers and manage front-counter operations. You will identify auto parts using inventory software, answer questions, and guide buyers through purchases.

Responsibilities include processing payments with POS systems, coordinating with yard staff to pull parts, merchandising displays, and handling returns credits. Prior automotive experience is a plus.

Qualifications

• Strong customer service background.
• Effective communication skills.
• High School diploma or GED preferred; college coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Responsibilities

• Provide immediate, high-quality service to walk-in customers at the front counter.
• Use inventory software to help customers find exact matches for their vehicles.
• Process cash and credit transactions using POS systems.
• Coordinate with yard staff to retrieve parts for customers.
• Set up and maintain displays of popular parts to drive sales.
• Inspect returned parts for credits or warranty claims.
• Assume other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Education

High School or GED

Tools

POS systems

Inventory software

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.