Sales - Retail Counter

PYP; Edgewood (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

PYP is seeking a customer service representative in Edgewood, Maryland. The role entails providing exceptional service to walk-in customers, identifying automotive parts using inventory software, and managing sales transactions. A strong background in customer service is required, with prior experience in automotive parts preferred. Successful candidates must be effective communicators and detail-oriented, capable of handling varying schedules including weekends.

Qualifications

• Strong customer service background required.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Responsibilities

• Provide high-quality service to walk-in customers.
• Use inventory software to identify parts for vehicles.
• Process cash and credit transactions at the front counter.

Skills

Customer service background

Effective communication

Time-management skills

Attention to detail

Problem-solving skills

Ability to work in a team

Education

High School or G.E.D. Equivalent

College coursework

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.