Sales - Retail Counter

PYP; Washington (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

PYP seeks a friendly Retail Parts Counter Associate to deliver superior service at the front of our store in the United States. You will engage walk-in customers and help them find exact parts quickly.

You will identify parts with inventory software, process cash/credit transactions at the POS, and coordinate with the yard team to pull orders for customers. Ideal candidates have a strong customer service background, clear communication, attention to detail, teamwork, and flexibility for weekend

Qualifications

• Must have strong customer service background.
• Effective communication with customers and team.
• High School diploma or GED preferred; college coursework not required.
• Prior automotive parts knowledge is preferred.
• 2–3 years of customer service experience preferred.

Responsibilities

• Provide immediate, high-quality service to walk-in customers.
• Identify parts using inventory software for on-site vehicles.
• Process cash and credit transactions at the front counter.
• Coordinate with yard staff to pull parts for customers.
• Set up and maintain displays to drive impulse sales.
• Inspect returned parts and process credits or warranties.
• Assume other duties as assigned.

Skills

Customer service

Effective communication

Time management

Teamwork

Attention to detail

Problem solving

Flexibility

Weekend availability

Education

High School diploma or GED

Tools

Inventory software

POS systems

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.