Sales - Retail Counter

PYP; Monrovia (CA); Hybrid; USD 36,000 - 45,000; Full time

Job summary

PYP in Monrovia, CA is seeking a customer service oriented associate to assist walk-in customers at the front counter of an auto parts store.

You will perform in-person sales, identify parts using inventory software, process cash and credit transactions, coordinate yard pulls, display merchandises, and handle returns, with reliability and teamwork.

Qualifications

• Requires strong customer service background.
• Effective communication skills.
• High School diploma or GED preferred; college coursework desired.
• Automotive parts knowledge preferred.
• 2–3 years in customer service experience preferred.

Responsibilities

• In-Person Sales: Provide immediate, high-quality service to walk-in customers.
• Parts Identification: Use inventory software to find exact matches for customers.
• Sales: Process cash and credit transactions at the front counter.
• Yard Coordination: Communicate with parts pullers to retrieve items.
• Merchandising & Displays: Set up and maintain displays to drive impulse sales.
• Core & Returns Management: Inspect returns and process credits or warranties.
• Assumes other duties as assigned

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Problem solving

Education

High School diploma or GED

College coursework desired

Tools

POS systems

Inventory software

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.