Sales Representative

Matthews International; City of Syracuse (NY); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Company credit card for expenses

Job summary

Matthews International is seeking a Sales Representative to sell products within an assigned territory by developing leads, acquiring new customers, and strengthening relationships with existing accounts. The role supports the Eastern US and parts of Eastern Canada and is remote, with a central location preferred in the Syracuse/Albany area.

You will conduct product demonstrations, manage pricing and credit terms, and regularly report on sales activities.

Qualifications

• Identifies and researches prospective customers to build a pipeline of qualified opportunities.
• Engages regularly with customers to strengthen relationships and grow the business.
• Conducts product demonstrations to highlight features and support the sales process.

Responsibilities

• Develops relationships with purchasing and other key decision makers to support account growth and retention.
• Delivers product-specific instructions and coordinates onboarding and training for customers.
• Enters and maintains customer and sales data in the CRM to ensure data accuracy.
• Prepares reports on sales activities and expenses.

Skills

Lead generation

Account management

Product demonstrations

CRM usage

Territory management

Customer relationships

Pricing & terms

Sales reporting

Tradeshow participation

Tools

CRM software

Job description

The Sales Representative is responsible for selling company products and services within an assigned territory by developing leads, acquiring new customers, and strengthening relationships with existing accounts. This role requires a strong understanding of the company’s offerings and the ability to communicate their value effectively to customers.

Candidate will be based remotely, but will support the territory of: Eastern PA, VT, Eastern NY, North ME, and Eastern Canada. The ideal candidate will be centrally located in Eastern NY- Syracuse/ Albany area.

The Sales Representative is supplied with a company vehicle, gas card and company credit card for expenses.

• Identifies and researches prospective customers by leveraging diverse market‑intelligence sources to build a strong pipeline of qualified sales opportunities. (may include newspapers, business directories, industry publications, trade shows, online platforms, etc)
• Engage regularly with customers across the assigned territory to strengthen relationships, understand needs, and grow the business.
• Conducts product demonstrations to highlight key features and support the sales process.
• Issues pricing, credit terms, and sales contracts, and assists with credit applications and past‑due account collections.
• Provides customers with accurate delivery estimate or service completion timelines based on production schedules, and resource availability.
• Develops relationships with purchasing and other key decision makers to support account growth and retention.
• Delivers product specific instruction and coordinates customer onboarding and training to ensure effective use of products and services.
• Investigates and resolves delivery or service issues to maintain customer satisfaction.
• Consistently meets or exceeds assigned sales quotas through effective territory and account management.
• Promotes and sells the Merchandising System and related products, demonstrating features and value to customers.
• May represent the company at state and regional trade shows to generate leads and strengthen customer relationships.
• Prepares accurate reports on sales activities, business transactions, and expense submissions.
• Enters and maintains customer and sales data in the CRM or relevant systems to ensure data accuracy and visibility.
• Additional duties as assigned.