Sales-Ready CSR: Excel, CRM & Backlog Support

DB Roberts; Bothell (WA); On-site; USD 40,000 - 52,000; Full time

Job summary

DB Roberts is seeking a Customer Service Representative to support order entry, reporting, backlog review, and branch administration. You will back up the sales team and collaborate with the inside team to strengthen relationships with customers and suppliers.

Success requires strong Excel, communication, and organizational skills, plus the ability to multi-task in a fast-paced environment while meeting delivery goals and maintaining professionalism.

Qualifications

• Associate degree or 1-2 years experience in an office or related customer service environment.
• Must be a US Person as defined by ITAR.
• Excellent interpersonal and communication skills.
• Advanced knowledge of Excel, Outlook, and Word.
• Proficient knowledge of customer service and standard office practices and procedures.
• Excellent phone etiquette.
• Strong organization and ability to multi-task.
• Must report to assigned office location during scheduled in-office workdays.

Responsibilities

• Process order entry and maintenance, reporting and backlog review.
• Provide back-up support for the sales team on customer needs and help grow sales with certain accounts.
• Collaborate with inside team to build solid relationships with customers, suppliers and colleagues.
• Prepare and maintain various branch spreadsheets and learn the CRM system and workflows.
• Identify opportunities for process improvements and communicate backlog with Sales and Customers.

Skills

Interpersonal skills

Communication skills

Organization

Multi-tasking

Phone etiquette

Education

Associate degree or 1–2 years experience

Tools

Excel

Outlook

Word

Job description

DB Roberts is seeking a Customer Service Representative to support order entry, reporting, backlog review, and branch administration. You will back up the sales team and collaborate with the inside team to strengthen relationships with customers and suppliers.

Success requires strong Excel, communication, and organizational skills, plus the ability to multi-task in a fast-paced environment while meeting delivery goals and maintaining professionalism.