Sales Quality Analyst: Coaching & Insights

The Jackson National Life Insurance Company; Nashville (TN); Hybrid; USD 60,000 - 85,000; Full time

Job summary

The Jackson National Life Insurance Company is seeking a Sales Quality Assurance Analyst to evaluate and improve sales interactions across channels, collaborating with the Distribution Training & Development team and leadership. You will identify strengths and opportunities, provide actionable feedback, and help drive standards and coaching plans.

Responsibilities include monitoring calls, emails, and meetings, generating analytics reports, and supporting calibration sessions to ensure fair and

Qualifications

• Bachelor's Degree or equivalent work experience required.
• 1+ years of sales experience required.
• Experience auditing sales-related conversations for quality preferred.
• Knowledge of multiple product lines preferred.

Responsibilities

• Monitor, review, and evaluate internal sales interactions to assess quality and adherence to standards.
• Prepare reports and create graphs to illustrate data for various business units.
• Provide coaching and feedback to sales associates on quality and effectiveness.

Skills

Consultative sales

Interpersonal skills

Verbal communication

Written communication

Collaboration

Coaching

Microsoft Office

Data analysis

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

The Jackson National Life Insurance Company is seeking a Sales Quality Assurance Analyst to evaluate and improve sales interactions across channels, collaborating with the Distribution Training & Development team and leadership. You will identify strengths and opportunities, provide actionable feedback, and help drive standards and coaching plans.

Responsibilities include monitoring calls, emails, and meetings, generating analytics reports, and supporting calibration sessions to ensure fair and