Sales Quality Coach & Continuous Improvement Leader

Justworks, Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Justworks, Inc. is seeking a Manager, Quality Assurance – Sales to lead coaching initiatives that improve customer outcomes. You will design structured coaching programs, work with QA data, and align with CX goals to drive measurable performance improvements across teams.

The role emphasizes collaboration with Quality Assurance, Customer Insights, and CSO leadership to embed continual improvement and scalable coaching practices across the organization.

Qualifications

• Thoughtful, performance-driven coaching
• Ability to translate customer interactions into coaching strategies
• Strong analytical thinking and data-driven insights
• Collaborate with leaders to elevate customer experience

Responsibilities

• Own targeted coaching programs driven by QA scoring, customer feedback, and CX metrics.
• Deliver structured 1:1 and group coaching focusing on recurring themes and skill gaps.
• Translate QA data into actionable improvement plans for individuals and teams.
• Reinforce CX standards and scoring methodology for consistency.
• Partner with QA to ensure follow-up coaching for evaluated interactions.

Skills

Coaching

Data analysis

Customer experience

Interpersonal skills

Quality Assurance

Tools

Confluence

Job description

Justworks, Inc. is seeking a Manager, Quality Assurance – Sales to lead coaching initiatives that improve customer outcomes. You will design structured coaching programs, work with QA data, and align with CX goals to drive measurable performance improvements across teams.

The role emphasizes collaboration with Quality Assurance, Customer Insights, and CSO leadership to embed continual improvement and scalable coaching practices across the organization.