Sales QA & Guest Services Administrator

Hyatt Vacation Ownership; Arizona; On-site; USD 28,000 - 42,000; Full time

Job summary

Hyatt Vacation Ownership seeks a front desk/guest services associate to warmly welcome guests and handle requests with professionalism. You will protect guest privacy, follow established procedures, and support coworkers to ensure seamless service.

The role emphasizes accurate communication, documentation, and a courteous guest experience. A minimum of 1 year related experience and a high school diploma are expected; supervisory experience is not required.

Qualifications

• High school diploma/G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Skills

Analytical Skills

Learning

Interpersonal Skills

Team Work

Customer Service Orientation

Diversity Relations

Communications

Telephone/Email Etiquette

English Language Proficiency

Communication

Writing

Listening

Applied Reading

Personal Attributes

Integrity

Dependability

Positive Demeanor

Initiative

Stress Tolerance

Adaptability/Flexibility

Organization

Detail Orientation

Multi-Tasking

Time Management

Planning and Organizing

Education

High school diploma/G.E.D. equivalent

Tools

Microsoft Office Suite

Job description

Hyatt Vacation Ownership seeks a front desk/guest services associate to warmly welcome guests and handle requests with professionalism. You will protect guest privacy, follow established procedures, and support coworkers to ensure seamless service.

The role emphasizes accurate communication, documentation, and a courteous guest experience. A minimum of 1 year related experience and a high school diploma are expected; supervisory experience is not required.