Sales QA Admin (HVO)

Hyatt Vacation Ownership; Arizona; Sur place; USD 28 000 - 42 000; Plein temps

Résumé du poste

Hyatt Vacation Ownership seeks a front desk/guest services associate to warmly welcome guests and handle requests with professionalism. You will protect guest privacy, follow established procedures, and support coworkers to ensure seamless service.

The role emphasizes accurate communication, documentation, and a courteous guest experience. A minimum of 1 year related experience and a high school diploma are expected; supervisory experience is not required.

Qualifications

• High school diploma/G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsabilités

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Connaissances

Analytical Skills

Learning

Interpersonal Skills

Team Work

Customer Service Orientation

Diversity Relations

Communications

Telephone/Email Etiquette

English Language Proficiency

Communication

Writing

Listening

Applied Reading

Personal Attributes

Integrity

Dependability

Positive Demeanor

Initiative

Stress Tolerance

Adaptability/Flexibility

Organization

Detail Orientation

Multi-Tasking

Time Management

Planning and Organizing

Formation

High school diploma/G.E.D. equivalent

Outils

Microsoft Office Suite

Description du poste

CRITICAL TASKS

Policies and Procedures

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Addresses customer needs in a professional, positive, and timely manner.
• Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
• Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
• Thank customers with genuine appreciation and provides a fond farewell.
• Assists other associates to ensure proper coverage and prompt guest service.

Communication

• Speaks to guests and co-workers using clear, appropriate and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Communicates efficiently with others to effectively exchange information.

Working with Others

• Supports all co-workers and treats them with dignity and respect.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Partners with and assists others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting

• Enters and locates work-related information using computers and/or application systems.
• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• Enters and retrieves information contained in computer databases and software to update records, files.
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning

Interpersonal Skills

• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• Telephone/Email Etiquette Skills
• English Language Proficiency
• Communication
• Writing
• Listening
• Applied Reading

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Initiative
• Stress Tolerance
• Adaptability/Flexibility

Organization

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

Computer Software

• Microsoft Office Suite

PREFERREDQUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.