Sales Associate

Watchfinder; New York (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Job summary

Watchfinder & Co is seeking a Sales Associate for our new NYC boutique to deliver stellar client experience and to achieve personal and boutique sales targets. You will act as a brand ambassador, building lasting client relationships and representing Watchfinder with professionalism.

The role emphasizes personalised service, knowledge of our timepieces, and a proactive approach to CRM and outreach within a luxury retail environment.

Qualifications

• Background in sales or hospitality preferred.
• Strong team player mindset.
• Excellent communicator with ability to develop networks.
• Curious, resourceful, able to work independently in sales.
• Result-oriented, reliable and organized.

Responsibilities

• Host clients and stakeholders with personalised experience.
• Exceed client expectations with creative approaches.
• Introduce clients to services including part-exchange.
• Develop personal clientele through CRM and proactive client outreach.
• Know WF’s history, services/products and partnerships as well as the benefits of purchasing a timepiece through Watchfinder.
• Act as a brand ambassador inside and outside the boutique.
• Maintain the boutique according to the global operating standards.
• Be part of a boutique team and support the overall organisation of the boutique with a strong team approach.
• Lead the appraisal process of timepieces that involve a part-exchange.

Skills

Sales experience

Hospitality background

Excellent communicator

Team player

Customer service oriented

Job description

Role Overview

Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Switzerland, and HK SAR.

Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe.

A dedicated member of the brand-new NYC boutique, the Watchfinder Sales Associate is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/She needs to act as an ambassador of Watchfinder at all times with client satisfaction being his/her utmost goals.

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalised customer experience.


• Find ever new and creative means to exceed client’s expectations.


• Introduce clients to the different services that we offer, including the part-exchange service, maintaining a high level of experience to the clients.


• Developing personal clientele through effective use of the selling skills, proactive client outreach (CRM).


• Know WF’s history, services/products and partnerships as well as the benefits of purchasing a timepiece through Watchfinder.


• Act as a brand ambassador inside and outside the boutique.


• Maintain the boutique according to the global operating standards.


• Be part of a boutique team and support the overall organisation of the boutique with a strong team approach.


• Lead the appraisal process of timepieces that involve a part-exchange. Ensuring that all the necessary processes are followed accurately for the end user to make an assumption.

Qualifications

• Applicants with a background in sales or hospitality preferred.


• Strong team player mindset.


• Excellent communicator with ability to develop strong networks.


• Curious and resourceful. Able to work independently on the sales process.


• Result-orientated and driven.


• Accountable and reliable.


• Able to handle a large diversity of tasks in a timely manner, very organised and disciplined.


• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour.


• Able to approach individually to respective client.


• Open & Outgoing personality.


• Demonstrate eagerness and enthusiasm to learn and grow.


• Creative, curious and versatile with good interpersonal competences and empathetic.


• Has perfect manners and can maintain a conversation elegantly.

We Offer

We offer a generous compensation and benefits package for eligible employees.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $25 - $29. This role is commission eligible.

Salary will be determined based on relevant skills and experience.