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Sales Professional - Outside Sales

Service Corporation International

Costa Mesa (CA)

On-site

USD 40,000 - 100,000

Full time

8 days ago

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Job summary

A leading company in the funeral service industry seeks a Sales Professional in Costa Mesa, California. You will be responsible for building relationships with families, generating leads, and providing exceptional service through pre-need arrangements. Join a supportive team that values empowerment and community connections, offering a competitive salary and a range of benefits including medical and retirement plans.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan with Company match
Employee Assistance Program

Qualifications

  • Sales experience or one to two years industry experience valuable.
  • Knowledge of CRM systems is a plus.
  • Basic computer and technology skills required.

Responsibilities

  • Generate referrals through networking and community involvement.
  • Build and maintain client relationships with empathy and attention.
  • Collaborate with team members to provide seamless service.

Skills

Communication
Sales Ability
Relationship Building
Customer Service
Bilingual

Education

High school education or equivalent
1-2 years of college or equivalent experience

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Sales Professional is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. They serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. They also develops relationships with the community.

JOB RESPONSIBILITIES

Lead Generation

  • Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
  • Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
  • Obtains referrals from families served by the location by following up through visits with families after the service
  • Networks and builds community and civic relationships
  • Explains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
  • Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

  • Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Supports families in time of grief with acts of kindness
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

  • Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Acts as one team, setting arrangement continuation visits within two to three days after the service
  • Shares family concerns with rest of the SCI team

MINIMUM Requirements

Education

  • High school education or equivalent
  • 1-2 years of college or equivalent experience

License

  • Current state/province issued driver’s license with an acceptable driving record
  • In states/provinces where required, must hold a Funeral Directors License to perform this role

Experience

  • Sales experience or one to two years industry experience or equivalent education
  • Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities

  • Basic computer and technology skills within a sales environment
  • Ability to work well in a team, as well as independently
  • Ability to work beyond “standard” hours as the need arises
  • Good driving record
  • Good work ethic
  • High-level of integrity
  • Creative, outgoing and energetic
  • Comfortable presenting in front of others
  • Desire to help others
  • Bilingual, knowledge of another language is a plus

Work CONDITIONS

Work Environment
  • Work indoors and outdoors during all seasons and weather conditions
  • Local and/or multiple location traveling required
  • Comply with dress code policy
Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • May climb stairs to access buildings
Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
  • Working beyond “standard” hours as the need arises

#SCI

Compensation:

Salary:

$16.50\hour ($40,000 - $100,000 annualized targeted first year earnings)

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92626-2201 Category (Portal Searching): Sales Job Location: US-CA - Costa Mesa
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