Sales Professional - Outside Sales

Service Corporation International; Los Angeles (CA); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading company in individual and family services seeks a Sales Professional for outside sales. This role is essential in generating leads, building relationships with families, and achieving sales targets while adapting to varied hours. Ideal candidates will bring sales experience, a desire to help others, and strong relationship-building skills. Benefit offerings include health insurance, retirement plans, and opportunities for higher earnings based on performance.

Benefits

Medical benefits

401(k) Retirement Savings Plan

Employee Assistance Program

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or industry experience preferred.
• Sales experience or customer relationship management experience is a plus.

Responsibilities

• Generate leads through networking and relationship building.
• Serve families with professional and timely service.
• Work collaboratively with funeral directors and staff.

Skills

Networking

Client Relationship Management

Communication

Sales

Education

High school education or equivalent

1-2 years of college or equivalent experience

Tools

CRM systems

Job description

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The Sales Professional - Outside Sales is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The Sales Professional - Outside Sales serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The Sales Professional - Outside Sales also develops relationships with the community.

Job Responsibilities

Lead Generation

• Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
• Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
• Obtains referrals from families served by the location by following up through visits with families after the service
• Networks and builds community and civic relationships
• Explains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Remains flexible with schedule to achieve results; often works nights and weekends
  
  

Build Relationships with Families

• Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Supports families in time of grief with acts of kindness
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
  
  

Teamwork

• Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Acts as one team, setting arrangement continuation visits within two to three days after the service
• Shares family concerns with rest of the SCI team
  
  

MINIMUM Requirements

Education

• High school education or equivalent
• 1-2 years of college or equivalent experience
  
  

License

• Current state/province issued driver’s license with an acceptable driving record
• In states/provinces where required, must hold a Funeral Directors License to perform this role
  
  

Experience

• Sales experience or one to two years industry experience or equivalent education
• Previous experience with Customer Relationship Management (CRM) systems is a plus
  
  

Knowledge, Skills And Abilities

• Basic computer and technology skills within a sales environment
• Ability to work well in a team, as well as independently
• Ability to work beyond “standard” hours as the need arises
• Good driving record
• Good work ethic
• High-level of integrity
• Creative, outgoing and energetic
• Comfortable presenting in front of others
• Desire to help others
• Bilingual, knowledge of another language is a plus
  
  

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with dress code policy
  
  

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• May climb stairs to access buildings
  
  

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  
  

Work Hours

• Working beyond “standard” hours as the need arises
  
  

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information . Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Compensation: $17.28/hr. ($50,000 to $100,000 targeted compensation with higher earnings potential based on exceptional performance)

Benefits

MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

#SCI

Postal Code: 90744

Category (Portal Searching): Sales

Job Location: US-CA - Wilmington

#SALES

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Individual and Family Services

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