Sales Professional - Inside Sales

Service Corporation International; Indianapolis (IN); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading company in the funeral service industry is looking for a Family Service Counselor in Indianapolis. The successful candidate will provide personalized service to families, helping them with cemetery arrangements and building lasting relationships while driving revenue. The role requires strong customer service skills and a commitment to compassion, with flexible working hours and the potential for high earnings based on performance.

Qualifications

• High school diploma or equivalent required.
• Customer service or sales experience preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Accountable for making at-need cemetery arrangements and selling pre-need arrangements.
• Generate leads through prospecting and referrals.
• Build trust-based relationships with client families.

Skills

Customer service skills

Empathy

Communication

Computer literacy

Education

High school diploma or equivalent

1-2 years of college or equivalent education and experience

Tools

Software familiarity

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at-need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery, acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, and professional manner.
• Connects with families through listening, honest communication, and genuine concern.
• Develops an understanding of each family’s unique needs and offers solutions that provide value.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust-based relationships to earn the right to ask for referrals.
• Educates families on the benefits of pre-planning to gain referrals and protect family members and loved ones.

Teamwork

• Provides a seamless connection from services provided at need, through aftercare, to future protection services.
• Collaborates with funeral directors, location managers, and staff to ensure high-quality service.
• Reviews previous family interactions to support current needs and sales.
• Shares family concerns with the SCI team.

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.

Experience

• High school equivalency and 1-2 years of college or equivalent experience.
• 1-2 years of customer service or sales experience preferred.

Licenses

• Current driver’s license with an acceptable driving record.
• Insurance license if required by law and state board.

Knowledge, Skills, and Abilities

• Ability to pass the Company’s presentation certification within 30 days of hire.
• Availability to work evenings and weekends.
• Ability to drive frequently.
• Ability to obtain and maintain necessary licenses.
• Flexible hours; ability to work up to 12 hours in a day when needed.
• Empathy and respect in interactions.
• Computer literacy and familiarity with software.
• Customer service skills.

Compensation

$50,000 to $100,000 targeted compensation, with higher earnings potential based on performance.

Location: US-IN - Indianapolis, Postal Code: 46208