Sales Pipeline & Ops Specialist (Hybrid)

Blue Mantis; Kittery (ME); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Blue Mantis is seeking an Inside Sales Representative (ISR) to support our SHI channel and wholesale services, acting as the backbone of the sales process. You will manage opportunities, coordinate customer and partner engagements, maintain CRM accuracy, and ensure timely follow-up across a high-volume services pipeline.

The ideal candidate is highly organized, process-oriented, and customer-focused, able to work across sales, technical, and operations teams.

Qualifications

• 5 years of inside sales, sales operations, channel sales support, or related experience.
• Experience using Salesforce CRM or a comparable CRM platform.
• Strong organizational and project coordination skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and PowerPoint.
• Strong attention to detail and follow-through.

Responsibilities

• Monitor inbound requests from SHI sales teams and partner channels.
• Create and maintain opportunities in Salesforce.
• Ensure opportunities contain accurate forecasts, next steps, close dates, and activity history.
• Track opportunity progression and proactively identify stalled deals.
• Support pipeline hygiene and reporting accuracy.
• Schedule discovery calls, customer meetings, internal strategy sessions, and follow-up activities.
• Coordinate calendars across sales representatives, solution architects, practice leaders, and customers.
• Manage meeting logistics and ensure action items are documented and completed.
• Assist with opportunity follow-up and customer communications.
• Maintain Salesforce data quality and opportunity visibility.
• Update opportunity stages, estimated values, and forecasting information.
• Generate reports on pipeline, opportunity types, service offerings, and channel activity.
• Support management reviews by ensuring accurate and timely data entry.
• Serve as the first point of coordination for incoming partner-generated services requests.
• Communicate with internal teams to align resources and assign technical personnel.
• Help ensure timely responses to partner and customer inquiries.
• Support the delivery of a consistent and professional customer experience.
• Assist in routing opportunities to the appropriate Solution Architects and Practice Leads.
• Track proposal, LOE, SOW, CPQ, contracting, and approval workflows.
• Monitor outstanding actions and follow up with stakeholders to keep opportunities moving forward.
• Support standardized and repeatable sales motions for productized service offerings.
• Assist with development and maintenance of service catalogs, sales materials, and partner-facing collateral.
• Help coordinate business reviews, partner presentations, and account development activities.
• Identify trends and recurring opportunity types to help improve scalability and operational efficiency.

Skills

Inside sales experience

Sales operations

Channel sales support

Partner management

Business development

Salesforce CRM

Microsoft 365

Tools

Salesforce CRM

Microsoft 365

Job description

Blue Mantis is seeking an Inside Sales Representative (ISR) to support our SHI channel and wholesale services, acting as the backbone of the sales process. You will manage opportunities, coordinate customer and partner engagements, maintain CRM accuracy, and ensure timely follow-up across a high-volume services pipeline.

The ideal candidate is highly organized, process-oriented, and customer-focused, able to work across sales, technical, and operations teams.