Sales & Phone Customer Support

Complete Medical Supplies, Inc.; Murphy (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Complete Medical Supplies, Inc. is seeking a full-time, on-site Sales & Phone Customer Support representative based in Middletown, NY.

The role handles inbound calls, answers product and order inquiries, and processes orders while maintaining accurate records in company systems. You will support sales initiatives by identifying customer needs, recommending suitable products, and assisting with upselling and cross-selling where appropriate.

Qualifications

• Clear phone etiquette and professional written communication.
• Customer service experience with issue resolution and relationship building.
• Sales experience including product recommendations and order closing.
• Basic computer proficiency, CRM/order entry systems, and MS Office.
• On-site full-time work in Middletown, NY with reliable attendance.
• Detail-oriented and able to manage multiple calls and orders.
• Experience in medical supply or healthcare distribution preferred but not required.
• High school diploma or equivalent; additional certifications are a plus.

Responsibilities

• Answer inbound calls and respond to product and order inquiries.
• Process orders and manage follow-ups on quotes and shipments.
• Maintain detailed records in company systems.
• Identify customer needs and recommend suitable products.
• Assist with up-selling and cross-selling where appropriate.
• Collaborate with sales and operations teams and participate in training.
• Contribute to a positive, customer-focused environment.

Skills

Communication

Customer service

Sales experience

CRM basics

On-site work

Time management

Attention to detail

Multi-tasking

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Company Description Complete Medical Supplies, Inc. is a global manufacturer and wholesale distributor offering more than 12,000 medical and healthcare products to authorized resellers. Established in 1988, Complete Medical inventories both high-demand and hard-to-find products, providing a broad and reliable selection for customers. The organization emphasizes rigorous training for its sales and customer support staff to ensure informed assistance and responsive service. Team members are encouraged to listen carefully to customer needs and contribute to the company’s commitment to quality and accuracy.

Role Description This is a full-time, on-site Sales & Phone Customer Support role based in Middletown, NY. The team member will answer inbound calls, respond to product and order inquiries. Daily responsibilities include processing orders, managing follow-ups on quotes and shipments, and maintaining detailed records in company systems. The role involves supporting sales initiatives by identifying customer needs, recommending suitable products, and assisting with up-selling and cross-selling where appropriate. The team member will collaborate closely with the sales and operations teams, participate in ongoing training, and contribute to a positive, customer-focused environment.

Qualifications

• Strong Communication skills, including clear phone etiquette and professional written correspondence.
• Proven Customer Service skills with the ability to handle inquiries, resolve issues, and build long-term customer relationships.
• Sales experience, including comfort with recommending products, handling objections, and supporting order closing.
• Basic computer proficiency, including CRM or order entry systems, and familiarity with Microsoft Office or similar tools.
• Ability to work on-site full-time in Middletown, NY with reliable attendance and time management.
• Detail-oriented, organized, and able to manage multiple calls, orders, and follow-ups in a fast-paced environment.
• Prior experience in medical supply, healthcare distribution, or a related field is preferred but not required.
• High school diploma or equivalent required; additional education or relevant certifications are a plus.