Onsite Sales & Phone Support Specialist — Middletown

Complete Medical Supplies, Inc.; Murphy (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Complete Medical Supplies, Inc. is seeking a full-time, on-site Sales & Phone Customer Support representative based in Middletown, NY.

The role handles inbound calls, answers product and order inquiries, and processes orders while maintaining accurate records in company systems. You will support sales initiatives by identifying customer needs, recommending suitable products, and assisting with upselling and cross-selling where appropriate.

Qualifications

• Clear phone etiquette and professional written communication.
• Customer service experience with issue resolution and relationship building.
• Sales experience including product recommendations and order closing.
• Basic computer proficiency, CRM/order entry systems, and MS Office.
• On-site full-time work in Middletown, NY with reliable attendance.
• Detail-oriented and able to manage multiple calls and orders.
• Experience in medical supply or healthcare distribution preferred but not required.
• High school diploma or equivalent; additional certifications are a plus.

Responsibilities

• Answer inbound calls and respond to product and order inquiries.
• Process orders and manage follow-ups on quotes and shipments.
• Maintain detailed records in company systems.
• Identify customer needs and recommend suitable products.
• Assist with up-selling and cross-selling where appropriate.
• Collaborate with sales and operations teams and participate in training.
• Contribute to a positive, customer-focused environment.

Skills

Communication

Customer service

Sales experience

CRM basics

On-site work

Time management

Attention to detail

Multi-tasking

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Complete Medical Supplies, Inc. is seeking a full-time, on-site Sales & Phone Customer Support representative based in Middletown, NY.

The role handles inbound calls, answers product and order inquiries, and processes orders while maintaining accurate records in company systems. You will support sales initiatives by identifying customer needs, recommending suitable products, and assisting with upselling and cross-selling where appropriate.