Sales Order Processing Specialist

Chemtek; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

Health reimbursement

401(k)

Paid holidays & PTO

Christmas days off

Career growth opportunities

On-site parking

Job summary

Chemtek, a downtown Durham-based manufacturer, seeks an order processing specialist to ensure accuracy, track orders, and coordinate with sales and logistics. You’ll review orders, obtain missing information, and resolve issues to keep the flow of orders moving through Acumatica ERP.

The role emphasizes fast, accurate work, handling new orders, payment questions, and shipping changes throughout the day. Excellent communication and record-keeping are essential.

Qualifications

• 1–3 years in order processing or sales support

Responsibilities

• Check orders for correct products, quantities, pricing, and addresses
• Collaborate with sales reps to fix errors and fill missing info before processing an order
• Process and update orders in Acumatica ERP
• Check payment status and follow up if credit card payments are declined
• Coordinate shipment scheduling and delivery arrangements with our logistics team
• Track shipments and inform customers and sales reps about delivery status, delays and changes
• Maintain accurate order, payment, and shipping records
• Follow up on open items so orders keep moving

Skills

Accuracy

Multi-tasking

Communication

Record keeping

Sales support

Salesforce familiarity

Acumatica familiarity

Tools

Salesforce

Acumatica

Job description

Keep Our Orders Accurate, Our Payments Complete, and Our Customers Informed

We are looking for someone who can catch mistakes, keep track of details and handle a steady flow of sales orders. You’ll review orders submitted by our sales team, get missing information, resolve errors with the sales representative and process orders in Acumatica ERP.

This is a busy, demanding job. New orders, payment questions and shipping changes need attention throughout the day. You’ll need to work quickly, stay accurate and keep track of unfinished items when priorities change. Our sales team and customers will depend on you to get the details right and follow through.

You’ll work from our downtown Durham office at the American Tobacco Campus, coordinating with sales representatives, customers and our logistics team.

What You’ll Do

• Check sales orders for correct products, quantities, pricing, customer information and shipping instructions.
• Work with sales representatives to correct errors and fill in missing information before processing an order.
• Process and update orders in Acumatica ERP.
• Check payment status and follow up with customers when credit card payments are declined.
• Coordinate shipment scheduling and delivery arrangements with our logistics team.
• Track shipments and keep customers and sales representatives informed about delivery status, delays and changes.
• Keep accurate order, payment and shipping records, including notes on changes and unresolved questions.
• Follow up on open items so orders keep moving.

What You’ll Need

• One to three years of experience in order processing, sales support or customer service.
• Accuracy with numbers, order details and records.
• The ability to handle multiple orders and changing priorities without losing track of what needs attention.
• Clear, professional phone and email communication.
• Comfort using business software and keeping electronic records organized.
• Good judgment about when to ask questions, resolve an issue or bring a problem to someone’s attention.
• Experience with Salesforce and Acumatica is a plus.

Schedule

• Full-time position.
• 7:30 AM to 4 PM, Monday through Friday

Benefits

• Competitive salary OR hourly pay.
• $ 1,000 Sign On Bonus with one year’s ACCUMATICA experience.
• Company-funded QSEHRA health reimbursement benefit for eligible employees and family members.
• 401(k) with company contribution.
• Paid holidays, PTO, vacation, and sick leave.
• Eight additional paid days off during Chemtek’s Christmas holiday period.
• Opportunity to grow with Chemtek’s expanding service organization.
• Based at Chemtek’s downtown Durham office at the American Tobacco Campus (on-site), with free covered parking and walkable restaurants.

If you enjoy working behind the scenes to make sure everything runs smoothly, communicate clearly, follow through, and know that accurate orders and proactive updates make for great customer service, we want to hear from you.

Chemtek is a family-owned American manufacturer that has served the asphalt and construction industries for 50 years, providing unique chemical solutions to the road construction and aviation industries.

Check us out on the web at PavePro and Chemtek, Inc.

Chemtek is an equal opportunity employer.