Sales Order Management Rep I (31551)

Ebara Technologiesorporated; Sacramento (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Ebara Technologiesorporated in Sacramento, CA is seeking a Management-level professional to oversee order processing and customer interactions in a full-time role. You will coordinate sales orders, track shipments, and support production and logistics teams.

The ideal candidate has a High School diploma or equivalent, 4–6 years of admin experience, strong MS Office skills, and excellent communication. You will ensure accurate documentation and timely reporting while adhering to safety policies.

Qualifications

• High School diploma or equivalent required.
• 4–6 years of administrative experience in an office setting.
• Strong MS Office skills and data-entry proficiency.
• Excellent written and verbal communication, customer relations.
• Ability to work collaboratively and meet deadlines.

Responsibilities

• Process orders for materials/merchandise from direct customer contact.
• Create and monitor work orders to meet production and customer requirements.
• Create sales orders with proper documentation and approvals.
• Maintain customer files with POs and sales orders.
• Track sales shipment, delivery, and backlog; provide internal reports.
• Provide technical assistance to customers and sales staff by phone.
• Liaise between customers and manufacturing, logistics, purchasing, sales, service, and accounting to resolve inquiries.
• Provide status data for weekly customer reporting.
• Comply with EBARA safety policies and complete required safety training.
• Keep a clean and safe working environment.

Skills

Ten-key data entry

MS Office

Data entry

Customer relations

Teamwork

Communication

Detail-oriented

PC skills

Education

High School diploma

Tools

MS Office Suite

Job description

Job Details: Level: Management, Job Location: Sacramento, CA - Sacramento, CA 95838, Position Type: Full Time, Education Level: High School, Salary Range: $24.00 - $27.00 Hourly, Travel Percentage: None, Job Shift: Day,

POSITION SUMMARY

Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact.

ESSENTIAL FUNCTIONS

• Responsible for processing orders for materials or merchandise from direct customer contact. (Essential)
• Create and monitor work orders to meet production and customer requirements. (Essential)
• Create sales orders, ensuring proper documentation and approvals are obtained prior to order booking. (Essential)
• Maintain customer files with sales purchase orders, sales orders, and other information. (Essential)
• Track sales shipment, delivery, and backlog activities, providing internal sales reports when needed. (Essential)
• Provide technical assistance to customers and sales personnel via telephone. (Essential)
• Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries. (Essential)
• Provide status and data for weekly customer reporting. (Essential)
• Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara safety policies. (Essential)
• Perform other duties as assigned. (Non-essential)

Qualifications: POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

High School diploma, Associate’s, or equivalent experience.

Experience

• Four (4) to Six (6) years of administrative experience, preferably in a professional office setting.
• Working knowledge of general policies and procedures.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Sufficient PC skills to manage information and good ten-key data entry skills.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Must be detail-oriented.