Sales Order Entry

Vance Airscoop; Elizabeth City (NC); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Vance Airscoop is seeking an Order Entry Specialist to accurately process customer orders from receipt through entry in our ERP system. The role demands attention to detail, strong computer skills, and the ability to work independently in a fast-paced environment.

You will review orders, coordinate with sales and production teams, and ensure timely fulfillment. This position emphasizes accuracy, customer focus, and collaboration to improve order processing efficiency.

Qualifications

• High school diploma or equivalent is required.
• 1–3+ years of experience in order entry or sales support.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and ERP/order management software.
• Strong attention to detail and data accuracy.
• Ability to work independently in a fast-paced environment.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to collaborate with sales, production, shipping, and accounting teams.

Responsabilités

• Accurately enter customer purchase orders into ERP/order management system promptly.
• Review orders for completeness: pricing, quantities, part numbers, shipping terms, delivery dates.
• Verify order details against customer PO, quotes, and contracts.
• Communicate with customers, sales reps, and internal departments to resolve discrepancies.
• Track order status and follow up on outstanding or delayed orders.
• Maintain organized records of orders, confirmations, and correspondence.
• Process order changes, cancellations, and returns per policy.
• Coordinate with production, shipping, and accounting to ensure timely fulfillment.
• Provide lead-time information and generate order confirmations.
• Monitor inventory availability as it relates to fulfillment.
• Identify recurring issues and report to management.
• Support month-end and reporting activities related to order data.

Connaissances

Attention to detail

Data entry accuracy

Microsoft Office

ERP/order management software

Time management

Communication

Independent worker

Organizational skills

Customer-focused

Problem-solving

Formation

High school diploma or equivalent

Associate degree preferred

Outils

SAP

NetSuite

Epicor

Description du poste

Position Summary

The Sales Order Entry Specialist is responsible for accurately and efficiently processing customer orders from receipt through entry into the company's ERP/order management system. This role requires excellent attention to detail, strong computer proficiency, and the ability to work independently in a fast-paced environment. The ideal candidate is a self-starter with a strong work ethic who takes ownership of the order entry process and ensures accuracy and timeliness at every step.

Key Responsibilities

• Accurately enter customer purchase orders into the ERP/order management system in a timely manner
• Review orders for completeness and accuracy, including pricing, quantities, part numbers, shipping terms, and delivery dates
• Verify order details against customer purchase orders, quotes, and contracts to ensure consistency
• Communicate with customers, sales representatives, and internal departments to resolve order discrepancies or missing information
• Track order status and proactively follow up on outstanding or delayed orders
• Maintain accurate and organized records of orders, confirmations, and related correspondence
• Process order changes, cancellations, and returns according to company policy
• Coordinate with production, shipping, and accounting departments to ensure orders are fulfilled correctly and on schedule
• Generate order confirmations and provide accurate lead-time information to customers
• Assist with monitoring inventory availability as it relates to order fulfillment
• Identify and report recurring issues or process inefficiencies to management
• Support month-end and reporting activities related to order entry and sales data as needed

Required Qualifications

• High school diploma or equivalent required; Associate degree preferred
• 1-3+ years of experience in order entry, sales support, customer service, or a related administrative role
• Strong computer skills, including proficiency with Microsoft Office (Excel, Word, Outlook) and experience with ERP or order management software
• Exceptional attention to detail and accuracy in data entry
• Strong work ethic with a demonstrated ability to work independently as a self-starter
• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple orders simultaneously
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced, deadline-driven environment
• Problem-solving skills with the ability to identify and resolve order discrepancies
• Dependable, punctual, and able to maintain confidentiality of customer and company information
• Positive, professional, and customer-focused attitude
• Ability to work collaboratively with sales, production, shipping, and accounting teams

Preferred Qualifications

• Experience in a manufacturing, industrial, or technical products environment
• Familiarity with ERP systems such as SAP, NetSuite, Epicor, or similarz
• Basic understanding of pricing structures, sales tax, and shipping/freight terms
• Typing speed and data -entry accuracy above average benchmarks

Work Environment

This position is primarily office-based, with regular use of a computer and phone. Occasional interaction with production and warehouse areas may be required to coordinate order fulfillment.