Sales Ops Specialist II — Drive Growth & Efficiency

GDM; Westfield (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

GDM Seeds in the United States seeks a Sales Operations Specialist to serve as the primary liaison between Sales, Product Management, Supply Chain, and Finance, managing customer accounts, coordinating product requests and shipments, and supporting sales execution. Based at one of our primary locations (Westfield, IN; Battle Creek, NE; or St.

Francisville, IL), this role requires commuting within a reasonable distance and focuses on delivering accurate balances, timely settlements, data

Qualifications

• Associate's or Bachelor's degree in Business, Accounting, or related field preferred.
• Prior customer service, sales support, or account coordination experience preferred.
• Knowledge of the seed or agricultural industry preferred.
• Must have valid driver’s license and meet MVR guidelines.

Responsibilities

• Deliver high quality, responsive customer service experience to internal sales teams and external customers.
• Manage assigned customer accounts, including product requests, order coordination, shipment execution, and account settlement within a designated geography.
• Serve as the primary Sales Support expert for the assigned region, providing guidance on processes, systems and account activity.
• Partner cross-functionally with Sales, Supply Chain, Finance, Accounting, and other stakeholders to ensure timely execution of key business deliverables.
• Maintain and safeguard data integrity for assigned accounts, ensuring accuracy in systems, reporting, and financial outcomes.
• Provide system and transaction processing support to ensure sales activities comply with established operational and financial controls.
• Influence account behavior to align with sales and operational plans, including guiding customers and sales teams through non‑optimal scenarios, new processes, tools and system implementations.
• Support continuous improvement initiatives, including developing subject matter expertise in systems, processes, or functional areas.
• Ensure compliance with corporate timelines and deadlines for all assigned accounts and responsibilities.
• Communicate and implement brand directives consistently across customer interactions and account activities.
• Uphold a high standard of professionalism and customer service while projecting a positive image of GDM Genetics, AgirGold Hybrids, and Mustang Seeds.
• Performs other duties as assigned.

Skills

Customer service

Cross-functional teamwork

Communication

Data integrity

Problem solving

Time management

System knowledge

MS Office

CRM software

Education

Associate/Bachelor's degree in Business/Accounting/related

Tools

Excel

PowerPoint

Word

CRM software

Job description

GDM Seeds in the United States seeks a Sales Operations Specialist to serve as the primary liaison between Sales, Product Management, Supply Chain, and Finance, managing customer accounts, coordinating product requests and shipments, and supporting sales execution. Based at one of our primary locations (Westfield, IN; Battle Creek, NE; or St.

Francisville, IL), this role requires commuting within a reasonable distance and focuses on delivering accurate balances, timely settlements, data