Sales Operations Specialist II

GDM; St. Francisville (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

GDM Seeds seeks a Sales Operations Specialist to align Sales, Product Management, Supply Chain and Finance. Based in one of our U.S. locations, you will manage customer accounts, coordinate product requests and shipments, and support sales execution with disciplined process alignment.

The role focuses on data integrity, compliance with timelines, and cross‑functional collaboration to enable revenue growth and operational efficiency.

Qualifications

• Demonstrated ability to deliver professional, high‑quality customer service in a fast‑paced environment.
• Strong cross‑functional collaboration and communication skills.
• Ability to manage multiple tasks and priorities with meticulous data accuracy.

Responsibilities

• Deliver high quality, responsive customer service to internal sales teams and external customers.
• Manage assigned customer accounts, including product requests, order coordination, shipment execution, and account settlement.
• Serve as the primary Sales Support expert for the assigned region, providing guidance on processes, systems and account activity.

Skills

Customer service

Cross-functional collaboration

Communication

Attention to detail

Problem solving

Process improvement

Time management

Data analysis

Software systems

Microsoft Office

Education

Associate or Bachelor’s degree in Business/Accounting

Tools

Microsoft Excel

Job description

Who We Are

GDM Seeds is a global leader in plant genetics, dedicated to transforming agriculture through technological innovation. With a continuous focus on research and development, we bring the most advanced and high‑performing seed varieties to the market, creating new growth opportunities for our partners and for the future of agribusiness.

Who We Are

GDM Seeds is a global leader in plant genetics, dedicated to transforming agriculture through technological innovation. With a continuous focus on research and development, we bring the most advanced and high‑performing seed varieties to the market, creating new growth opportunities for our partners and for the future of agribusiness. Our North America portfolio includes leading brands like AgriGold®, DONMARIO®, Mustang™, PRIDE® Seeds, Revere®, and Virtue, supported by a network of research superstations, one of the largest corn genetic pools and the fourth‑largest corn research program. Through our combined expertise, we continue to push the boundaries of innovation, delivering top‑tier seed solutions to help farmers grow and succeed. GDM’s region‑first brand model reinforces the company’s long‑standing promise to deliver top‑performing genetics and robust agronomic support - ensuring farmers have the right genetics, in the right place, at the right time.

OUR DNA

We are passionate about what we do and driven by curiosity. We believe that learning and innovation are the foundation for transforming the future of agriculture. Our focus is on cutting‑edge genetic development, creating solutions that make a difference in the field and in the global market.

Our DNA not only guides us but also connects us: we work with empathy, transparency, and respect, ensuring agile and flexible operations. Here, you are the protagonist of your career, because we believe every individual plays an essential role in building something greater.

If you are passionate about learning and want to be part of evolving agriculture, GDM is the right place for you!

We are proud to offer a competitive benefits package, which includes:

• Medical, dental, and vision coverage
• 401(k) with company match (eligible 1st of the month following date of hire)
• Generous vacation time & paid holidays
• Volunteer Time Off
• Paid parental leave
• Tuition and Health Club reimbursement
• Other benefits: Company paid Long-term and short-term disability insurance, company paid life insurance and optional supplemental life insurance, health savings account (HSA) with a company contribution and Flexible Spending Account (FSA)

GDM is an equal opportunity employer. We are proud to welcome candidates from all backgrounds.

Learn more about us at gdmseeds.com or follow us on LinkedIn and Twitter @GDMSeeds.

Job Summary

The Sales Operations Specialist plays a critical role in enabling sales growth and operational efficiency by serving as the primary liaison between Sales, Product Management, Supply Chain, and Finance. This position is responsible for managing customer accounts, coordinating product requests and shipments, ensuring accurate account balances and settlements, and supporting sales execution through disciplined process alignment. This role directly impacts customer satisfaction, revenue realization, data integrity, and the successful execution of corporate sales and operation strategies. The successful candidate will be based at one of our primary locations: Westfield, IN; Battle Creek, NE; or St. Francisville, IL. Candidates must reside within a commutable distance of their selected location or be willing to relocate.

Duties/Responsibilities

• Deliver high quality, responsive customer service experience to internal sales teams and external customers.
• Manage assigned customer accounts, including product requests, order coordination, shipment execution, and account settlement within a designated geography.
• Serve as the primary Sales Support expert for the assigned region, providing guidance on processes, systems and account activity.
• Partner cross-functionally with Sales, Supply Chain, Finance, Accounting, and other stakeholders to ensure timely execution of key business deliverables (e.g., month‑end close, year‑end activities, shipping deadlines, account receivable).
• Maintain and safeguard data integrity for assigned accounts, ensuring accuracy in systems, reporting, and financial outcomes.
• Provide system and transaction processing support to ensure sales activities comply with established operational and financial controls.
• Influence account behavior to align with sales and operational plans, including guiding customers and sales teams through non‑optimal scenarios, new processes, tools and system implementations.
• Support continuous improvement initiatives, including developing subject matter expertise in systems, processes, or functional areas.
• Ensure compliance with corporate timelines and deadlines for all assigned accounts and responsibilities.
• Communicate and implement brand directives consistently across customer interactions and account activities.
• Uphold a high standard of professionalism and customer service while projecting a positive image of GDM Genetics, AgirGold Hybrids, and Mustang Seeds.
• Performs other duties as assigned.

Required Skills/Abilities

• Demonstrated ability to deliver professional, high‑quality customer service in a fast‑paced environment.
• High emotional intelligence with strong influencing, collaboration, and independent problem‑solving capabilities.
• Ability to work effectively both independently and as part of a cross‑functional team.
• Strong written and verbal communication, organizational, and documentation skills.
• Exceptional attention to detail with strong analytical, problem‑solving, and time‑management abilities.
• Continuous improvement mindset with the ability to identify and recommend process enhancements.
• Ability to prioritize competing tasks to meet deadlines and evolving business needs.
• Proficiency in learning and utilizing multiple software systems for data entry, analysis, and reporting.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Education and Experience

• Associate’s or Bachelor’s degree in Business, Accounting, or a related field preferred.
• Prior customer service, sales support, or account coordination experience preferred.
• Knowledge of the seed or agricultural industry preferred.
• Must have valid driver’s license and meet MVR guidelines.

Physical Requirements

• Ability to work required business hours.
• Ability to lift up to 25 pounds.
• Limited overnight travel required.