Sales Ops & Service Lifecycle Specialist

Ngc-Grou; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Ngc-Grou, based in Fort Worth, TX, seeks a results-driven operations professional to manage gearbox service orders end-to-end and drive data-driven decisions. You will collaborate with field sales, maintain ERP and CRM tools, and generate weekly backlog insights to support timely delivery and customer satisfaction.

The role requires strong project management, cross-functional teamwork, and Mandarin communication with HQ teams.

Qualifications

• Bachelor’s degree in business, operations management, or related field.
• Experience with project management practices.
• Customer-focused attitude and strong communication skills.
• Ability to collaborate with cross-functional teams.
• Data analysis skills for data-driven decisions.
• Proficiency with ERP, Salesforce, and MS Office.
• Mandarin Chinese language ability for HQ communication.

Responsibilities

• Collaborate with field sales to manage booked service opportunities for the Fort Worth Service Center.
• Manage end-to-end lifecycle of gearbox service orders, including induction, scope, repair, and delivery.
• Track backlog, work-in-progress, finished goods, and storage inventory; prepare monthly reports on performance.
• Use ERP systems to extract and normalize data; analyze trends in sales, inventory, and service performance.
• Maintain CRM and tracking tools to ensure serial number control and visibility.
• Schedule awarded projects and provide status updates to sales; monitor backlog weekly.
• Develop internal docs such as Order Release Sheets to support production and traceability.
• Lead completion of work packages, collect technical docs and shipping records; coordinate invoicing with finance.
• Communicate with customers to ensure satisfaction and address issues; implement corrective actions as needed.

Skills

Project management

Customer-focused

Communication skills

Cross-functional collaboration

Data analysis

ERP systems

Salesforce

Microsoft Office

Adobe

Education

Bachelor’s degree in business, operations management, supply chain, or related fields

Tools

ERP systems

Salesforce

Microsoft Office

Adobe

Job description

Ngc-Grou, based in Fort Worth, TX, seeks a results-driven operations professional to manage gearbox service orders end-to-end and drive data-driven decisions. You will collaborate with field sales, maintain ERP and CRM tools, and generate weekly backlog insights to support timely delivery and customer satisfaction.

The role requires strong project management, cross-functional teamwork, and Mandarin communication with HQ teams.