Sales Ops Lead: Growth, Strategy & Analytics

DealHub Ltd.; United States; Remote; USD 68,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Benefits overview

Job summary

CDW is a Fortune 500 technology solutions provider seeking a Sales Operations Supervisor to manage regional sales processes and drive profitable revenue growth. You will collaborate with sales leaders to optimize operations across backoffice and order management, ensuring efficiency and customer satisfaction.

As a liaison among CDW departments, you will analyze data, resolve issues, and coach account managers on operational tasks, with travel up to 10% and a focus on maintaining profitability

Qualifications

• Bachelor’s degree or associate degree and 2 years of sales process experience required.
• Minimum 1-year CDW experience OR 2 years external sales process management experience required.
• Ability to compute, analyze, and interpret numerical data for reporting purposes.
• Excellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience.
• Demonstrated analytical skills, with the ability to understand data findings to draw conclusions and develop actionable recommendations.
• Ability to develop trusted relationships (internal and external) at all levels in an organization.
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
• Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve.
• Understanding/appreciation of maintaining confidentiality.
• Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites.
• Sales process management experience.
• Expert knowledge of AS400 and SPS order processing.
• Deep knowledge of backbone departments, responsibilities, and processes.

Responsibilities

• Develop trusted partnerships with sales managers to provide operational management.
• Strategize with sales managers to build partner and customer relationships that generate business opportunities.
• Align with strategic OEM partners to organize sales enablement activities that drive growth and profitability for solutions and services.
• Provide just-in-time coaching to account managers on operational tasks, maintaining profitability and decision-making skills.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Systematically resolve escalated customer service issues.
• Provide subject matter guidance and training to others with less experience.
• Review month end open order reports and strategize with account managers to determine correct course of action to close deals and ensure business stays with CDW.
• Creation and management of backorder reports to determine correct course of action to close deals and ensure business stays with CDW.
• Facilitate the resolution of account manager commission miscalculations.

Skills

Sales process management

Data analysis

Communication skills

Relationship building

Strategic thinking

Leadership coaching

Education

Bachelor's degree

Associate degree

Tools

AS400

SPS order processing

Job description

CDW is a Fortune 500 technology solutions provider seeking a Sales Operations Supervisor to manage regional sales processes and drive profitable revenue growth. You will collaborate with sales leaders to optimize operations across backoffice and order management, ensuring efficiency and customer satisfaction.

As a liaison among CDW departments, you will analyze data, resolve issues, and coach account managers on operational tasks, with travel up to 10% and a focus on maintaining profitability