Sales Operations Training Specialist

Murata; Atlanta (GA); Hybrid; USD 68,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous Paid Time Off

401(k) employer match

Hybrid working schedule

Tuition reimbursement

Flexible health spending accounts

Talent Development program

Job summary

Murata is seeking a Sales Operations Training Specialist to design, deliver, and continuously improve training programs for Customer Service and Sales teams. You will create structured learning experiences, support post-training adoption, and drive ongoing knowledge development across the organization.

The role emphasizes training program development and delivery across instructor-led, virtual, and on-demand formats, with a focus on operational workflows and tools.

Qualifications

• Bachelor's degree or equivalent experience in Business, Communications, Education, or related field (7–10 years).
• 3+ years of experience in Sales Operations, Customer Service, Training, or Enablement roles.
• Proven experience designing and delivering training programs for diverse audiences.
• Experience with Canva and content authoring tools (EasyGenerator, Articulate, Captivate).
• Strong understanding of sales/customer service workflows, tools, and processes.
• Excellent communication, facilitation, and presentation skills; adaptable and problem-solving.
• Cross-functional collaboration with organizational and project management skills.

Responsibilities

• Develop and deliver structured training cadences focused on processes, tools, and best practices.
• Provide instructor-led, virtual, and on-demand training sessions for broad accessibility.
• Offer post-training support, Q&A, office hours, and follow-up sessions to reinforce learning.
• Deliver advanced training for Sales teams to deepen process understanding and tool usage.
• Create, maintain, and improve training materials and documentation.
• Collaborate with Sales Operations, Customer Service leadership, and enablement teams to align training with business goals.

Skills

Training design

Facilitation

Presentation skills

Cross-functional collaboration

Project management

Education

Bachelor's degree in Business/Communications/Education

Tools

Canva

EasyGenerator

Articulate

Captivate

Job description

Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, and automotive applications to energy management systems and healthcare devices.

Why Consider This Job Opportunity

The Sales Operations Training Specialist designs, delivers, and continuously improves training programs that enhance the effectiveness of Customer Service and Sales teams. This role ensures consistent understanding of operational processes, tools, and capabilities by creating structured learning experiences, supporting post-training adoption, and driving ongoing knowledge development across the organization.

Workplace Policy

Hybrid from Atlanta, Georgia; Irvine, California; or Carrollton, Texas

What To Expect (Essential Job Responsibilities)

Training Program Development & Delivery

• Develop and execute a structured, recurring training cadence for Customer Service team members focused on operational processes, systems, and best practices. Ensuring completion of onboarding training for new Customer Service employees is included in this responsibility.
• Design and deliver instructor-led, virtual, and on-demand training sessions to ensure broad accessibility and engagement.
• Partner with Sales Operations and cross-functional teams to ensure training reflects current workflows, tools, and business priorities.

Post-Training Support & Reinforcement

• Provide ongoing Q&A support following training sessions to reinforce learning and ensure adoption of new processes.
• Facilitate office hours, follow-up sessions, and knowledge forums to address real-time challenges and gaps.
• Monitor training effectiveness through feedback, assessments, and performance metrics, and adjust content accordingly.

Advanced Training for Sales Teams

• Deliver higher-level training sessions for Sales team members to deepen their understanding of operational processes, systems, and capabilities.
• Translate complex operational workflows into clear, actionable insights for Sales users.
• Enable Sales teams to effectively leverage operational tools and processes to improve productivity and customer outcomes.

Miscellaneous Job Responsibilities

Training Content Design & Optimization

• Develop, maintain, and continuously improve training materials, including guides, presentations, job aids, and digital learning modules.
• Establish content review cycles and version control standards for training and operational documentation.
• Standardize training documentation to ensure consistency and scalability across teams.
• Identify opportunities to streamline, modernize, and enhance training methods using innovative learning approaches and tools.

Collaboration & Continuous Improvement

• Work closely with Sales Operations, Customer Service leadership, and enablement teams to align training initiatives with business goals.
• Collect and analyze feedback from stakeholders and trainees to drive ongoing improvements in training content and delivery.
• Stay informed on evolving operational processes, systems, and enablement best practices to ensure training remains relevant and impactful.

What Is Required (Qualifications)

• Bachelor's degree in Business, Communications, Education, or a related field or equivalent combination of education and direct professional experience (7-10 years.)
• 3+ years of experience in Sales Operations, Customer Service, Training, or Enablement roles.
• Proven experience designing and delivering training programs for diverse audiences.
• Experience with Design Skills (Canva) and content authoring software (EasyGenerator, Articulate, Captivate).
• Strong understanding of sales and customer service workflows, tools, and operational processes.
• Communication, facilitation, and presentation skills with the ability to solve problems and be adaptable.
• Cross-functional collaboration with organizational and project management skills.

How To Stand Out (Preferred Qualifications)

• Experience with CRM systems (e.g., Salesforce), ERP systems (e.g., SAP, GSS, etc.) and sales enablement tools.
• Familiarity with instructional design methodologies and adult learning principles.
• Experience creating digital training content (e.g., LMS modules, videos, knowledge base).
• Digital design experience of job aids, instructional videos, infographics, slide decks, and other learning resources.

Other

Minimum Salary: $67,982.00

Maximum Salary: $112,680.00

Perks

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.