Operations Incident Specialist

Murata; Atlanta (GA); Hybrid; USD 68,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Hybrid schedule

Tuition reimbursement

Flexible spending accounts

Talent development

Job summary

Murata is seeking an Operations Incident Specialist to investigate, resolve, and stabilize immediate operational issues across demand management, planning, and execution. The role requires cross‑functional collaboration with IT, systems, and data teams to restore continuity.

Hybrid work from Atlanta, GA, with a focus on real‑time incident response, RCA, and playbook improvements. Bachelor’s degree and 3+ years in operations are required, with strong communication skills.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.
• Proven experience resolving live operational issues.
• Strong root‑cause analysis and problem‑solving capabilities.
• Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.
• Experience working cross‑functionally with IT, Systems, Data, and Business teams.
• Strong written and verbal communication skills.

Responsibilities

• Incident Investigation & Resolution: Primary responder for operational incidents impacting demand management, planning, or execution.
• Operational Firefighting & Support: Real‑time support to business partners during breakdowns; cross‑functional escalation.
• Root Cause & Stabilization: Identify underlying causes; implement short‑term fixes and hand off for long‑term resolution.
• Miscellaneous Job Responsibilities: Maintain incident documentation and coordinate across teams to close gaps.
• Continuous Operational Readiness: Identify patterns and recurring incident themes; suggest preventative controls.
• Communication & Coordination: Clearly communicate incident status and outcomes to stakeholders.

Skills

Root cause analysis

Incident management

Cross-functional collaboration

Communication

Problem solving under pressure

Operational thinking

Education

Bachelor’s degree in related field

Tools

ServiceNow

Jira

ERP/CRM systems

Job description

Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, and automotive applications to energy management systems and healthcare devices.

Why Consider This Job Opportunity

The Operations Incident Specialist is a frontline operational role that investigates, resolves, and stabilizes immediate operational issues that disrupt business execution. This position supports demand management, planning, and operational teams when systems, data, or process failures occur. The Operations Incident Specialist takes ownership from incident detection through root‑cause identification and execution of an immediate fix. This role is action‑oriented and execution‑driven, having direct accountability for restoring operational continuity and minimizing business impact.

Workplace Policy

Hybrid from Atlanta, GA., Carrollton, TX., or Irvine, CA.

What To Expect (Essential Job Responsibilities)

Incident Investigation & Resolution

• Primary responder for operational incidents impacting demand management, planning, or execution.
• Rapidly triage system, data, and process issues to determine scope, severity, and root cause.
• Execute immediate corrective actions where possible or drive resolution across operations, IT, systems, and data teams.
• Ensure incidents are resolved within defined service‑level expectations.

Operational Firefighting & Support

• Provide real‑time support to business partners when operational breakdowns occur.
• Serve as the escalation point for complex or ambiguous issues requiring cross‑functional coordination.
• Restore operational stability while balancing speed, data integrity, and risk.

Root Cause & Stabilization

• Identify underlying causes of incidents (system defects, configuration errors, data issues, process gaps).
• Implement short‑term mitigation and stabilization fixes.
• Partner with process improvement, systems, or engineering teams to hand off recurring issues for long‑term resolution.

Miscellaneous Job Responsibilities

Communication & Coordination

• Clearly communicate incident status, impact, and resolution actions to stakeholders.
• Maintain incident documentation including timelines, actions taken, and resolution outcomes.
• Coordinate across teams to ensure ownership gaps do not delay resolution.

Continuous Operational Readiness

• Identify patterns and recurring incident themes.
• Recommend preventative controls, alerts, or operational checkpoints.
• Contribute to improved incident response playbooks and escalation paths.

What Is Required (Qualifications)

• Bachelor’s degree in Supply Chain Management, Business, Engineering, Economics, or a related field.
• 3+ years of experience in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.
• Proven experience resolving live operational issues.
• Strong root‑cause analysis and problem‑solving capabilities.
• Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.
• Experience working cross‑functionally with IT, Systems, Data, and Business teams.
• Strong written and verbal communication skills.

How To Stand Out (Preferred Qualifications)

• Experience supporting demand management, planning, forecasting, or order‑to‑cash operations.
• Familiarity with incident management or ticketing tools (e.g., ServiceNow, Jira).
• Experience working with ERP, CRM, or planning systems.
• Background in fast‑paced, high‑volume, or complex operational environments.

Other

California Salary depending on location:

Minimum Salary: $67,982

Maximum Salary: $99,678

Perks

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.