Sales & Operations Trainee — Fast-Track Growth & Training

DriveTime; Richmond (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability benefits

Tuition reimbursement

Paid time off

Job summary

DriveTime is seeking a Customer Experience & Sales Support role in the United States. You will greet customers, explain vehicle features and financing basics, and nurture internet leads to drive showroom engagement.

Role requires 1–3 years in hospitality or retail with a fast-paced environment; multi-phase training will progress you through Level 1 and 2 certifications. DriveTime emphasizes teamwork, scheduling, and cross-department support.

Qualifications

• High School Diploma or GED required; Associates or Bachelor's preferred OR equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase learning certification of Level 1 and 2.
• Positive attitude with a willingness to learn and grow.
• Valid driver's license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.

Skills

Customer service

Sales experience

Hospitality

Education

High School Diploma or GED

Associates or Bachelor's preferred

Job description

DriveTime is seeking a Customer Experience & Sales Support role in the United States. You will greet customers, explain vehicle features and financing basics, and nurture internet leads to drive showroom engagement.

Role requires 1–3 years in hospitality or retail with a fast-paced environment; multi-phase training will progress you through Level 1 and 2 certifications. DriveTime emphasizes teamwork, scheduling, and cross-department support.