Sales & Operations Support Specialist

Poole Company; Greenville (SC); Sur place; USD 52 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Exposure to international logistics

Collaborative, family-oriented culture

Résumé du poste

Poole Company in Greenville, SC is seeking a detail-oriented Sales & Operations Support Specialist to oversee a dedicated group of customer and supplier accounts, manage orders, purchasing, and logistics coordination. You will serve as a key liaison between domestic and international customers, suppliers, sales reps, warehouse staff, and internal departments to ensure smooth order execution.

The role requires strong organizational and communication skills, experience with ERP systems, and the

Qualifications

• 2+ years experience in customer service, sales support, order management, purchasing, or a related role.
• Familiarity with textile/fiber industry is a plus.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Experience with ERP systems such as SAP Business One is a plus.

Responsabilités

• Build and maintain positive relationships with assigned domestic and international customers and suppliers.
• Enter and manage customer orders accurately and efficiently.
• Respond to customer inquiries and resolve routine issues promptly.
• Coordinate deliveries with freight forwarders, carriers, and warehouse personnel.
• Work closely with warehouse personnel and sales representatives to ensure accurate and timely order fulfillment.
• Track shipments and proactively resolve delays or disruptions.

Connaissances

Customer service

Order management

Communication skills

Attention to detail

Formation

Associate's or Bachelor's degree in Business

Outils

SAP Business One

Microsoft Excel

Microsoft Outlook

Description du poste

Company Description

Poole Company is a leading manufacturer and distributor of polyester and other synthetic fibers serving a wide range of industries, including textiles, nonwovens, filtration, furniture and bedding, and geotextiles. The organization operates with a family-oriented team culture, emphasizing long-term relationships and collaborative problem-solving.

Job Summary

We are seeking a detail-oriented and customer-focused Sales & Operations Support Specialist to manage a designated group of customer and supplier accounts through order management, purchasing, logistics coordination, and day-to-day operational activities. This role serves as a key liaison between assigned domestic and international customers, suppliers, sales representatives, warehouse personnel, and internal departments to ensure the efficient execution of orders and related business operations.

Key Responsibilities

• Build and maintain positive relationships with assigned domestic and international customers.
• Enter and manage customer orders accurately and efficiently.
• Respond to customer inquiries and resolve routine issues promptly.
• Communicate order timelines, delays, and potential issues to customers and internal stakeholders.
• Work closely with warehouse personnel and sales representatives to ensure accurate and timely order fulfillment.
• Coordinate deliveries with freight forwarders, carriers, and warehouse personnel.
• Cross-train and provide support for other Sales & Operations Support Specialists as needed to support team coverage and business continuity.
• Perform other duties as assigned by management.
• Build and maintain positive relationships with assigned domestic and international suppliers.
• Create and issue purchase orders to suppliers.
• Track supplier orders and follow up on delivery timelines.
• Communicate with suppliers regarding purchase orders, order status, and routine supply chain issues.
• Track shipments and proactively resolve delays or disruptions.

Customs & Compliance

• Prepare and review import/export documentation.
• Ensure shipping documentation is complete and accurate, including commercial invoices, packing lists, and related import/export documents.
• Support sustainability and compliance initiatives, including Global Recycled Standard (GRS) certification, customer compliance requirements, and related audits.

Qualifications

• Associate's or Bachelor's degree in Business or a related field (or equivalent work experience).
• 2+ years experience in customer service, sales support, order management, purchasing, or a related role.
• Familiarity with textile/fiber industry is a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Experience with ERP systems such as SAP Business One is a plus.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and customer service skills.

Why Join Poole Company?

• Family-oriented and team-focused culture
• Opportunity to work directly with customers, suppliers, and global supply chains
• Exposure to international logistics and import/export operations
• Stable and growing business serving diverse industries
• Competitive compensation and benefits package