Sales Operations Specialist

VIAVI Solutions; United States; On-site; USD 62,000 - 116,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life and disability insurance

401(k)

Bonus program

Job summary

VIAVI Solutions in the United States is seeking a Sales Operations professional to administer the CRM (MSD), support onboarding, review quotes and contracts, and generate reports to fuel data‑driven decisions.

You will collaborate with sales, finance and legal to improve workflows, develop and document processes, and train teams on tools like Highspot or Seismic. Travel up to 25% is expected; a Bachelor’s degree and 2+ years in tech sales operations are preferred.

Qualifications

• Bachelor's degree in Business or related field.
• 2+ years in sales operations in a technology company.
• Strong data interpretation and data-driven decision making.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and in a fast-paced environment.
• Experience with CRM systems and sales enablement platforms preferred.
• Willingness to travel internationally up to 25%.

Responsibilities

• Administer and maintain the CRM system (MSD) for sales ensuring accuracy and completeness.
• Support onboarding, enablement, and ongoing operational support, including resource distribution.
• Review and oversee quotes and assist with contract management to ensure timely and accurate execution.
• Generate and analyze sales reports, dashboards, and KPIs to identify trends and provide actionable insights.
• Collaborate with sales, finance, and legal teams to resolve operational issues and improve cross-functional workflows.
• Develop and document sales operations processes, policies, and best practices.
• Provide training and support to sales teams and channel partners on sales tools and operational procedures.
• Participate in special projects related to sales process improvement and system enhancements.
• Perform weekly monthly and quarterly reports for the sales team.

Skills

Analytical skills

Communication

Project management

Collaboration

CRM systems

Sales enablement tools

Travel willingness

Education

Bachelor's degree in Business

Tools

MSD CRM

Highspot

Seismic

Job description

Summary

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

Summary

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities

Job Description

• Administer and maintain the CRM system (e.g., MSD) for sales ensuring accuracy and completeness.
• Support onboarding, enablement, and ongoing operational support, including resource distribution.
• Review and oversee quotes and assist with contract management to ensure timely and accurate execution.
• Generate and analyze sales reports, dashboards, and key performance indicators (KPIs) to identify trends and provide actionable insights.
• Collaborate with sales, finance, and legal teams to resolve operational issues and improve cross-functional workflows.
• Develop and document sales operations processes, policies, and best practices.
• Provide training and support to sales teams and channel partners on sales tools and operational procedures.
• Participate in special projects related to sales process improvement and system enhancements.
• Perform weekly monthly and quarterly reports for the sales team.

Pre-Requisites / Skills / Experience Requirements

• Bachelor's degree in Business or a related field
• 2+ years of experience in sales operations within a technology company.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Project management skills with the ability to manage multiple initiatives simultaneously.
• Preferred experience with CRM systems (e.g., MSD) and sales enablement platforms (e.g., Highspot, Seismic).
• Willingness to travel internationally as required (up to 25%)

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range

62,367

115,824

Exceptional qualifications, experience and location may impact salary.

• paid time off
• health
• life and disability insurance
• 401(k)
• a bonus program