Senior Sales Operations Specialist

Viavi Solutions Inc.; Chandler (AZ); On-site; USD 87,000 - 162,000; Full time

Job summary

VIAVI Solutions, Inc. is seeking a Sales Operations Specialist in Chandler, AZ to optimize sales processes, manage operational tasks, and ensure data accuracy to drive efficiency and revenue growth.

You will administer the MSD CRM, support onboarding and enablement, oversee quotes and contracts, and generate KPI dashboards. The role requires 5+ years in sales operations within a tech company and willingness to travel internationally up to 25%.

Qualifications

• Bachelor's degree in Business or a related field.
• 5+ years of experience in sales operations within a technology company.
• Strong analytical skills with data-driven decision making.
• Excellent communication and interpersonal skills at all levels.
• Ability to work independently and in a fast-paced environment.
• Proven project management skills with multiple initiatives.
• Willingness to travel internationally up to 25%.

Responsibilities

• Administer and maintain the CRM system (e.g., MSD) for sales ensuring accuracy and completeness.
• Support onboarding, enablement, and ongoing operational support, including resource distribution.
• Review and oversee quotes and assist with contract management to ensure timely and accurate execution.
• Generate and analyze sales reports, dashboards, and KPIs to identify trends and provide actionable insights.
• Collaborate with sales, finance, and legal teams to resolve operational issues and improve cross-functional workflows.
• Develop and document sales operations processes, policies, and best practices.
• Provide training and support to sales teams and channel partners on sales tools and operational procedures.
• Participate in special projects related to sales process improvement and system enhancements.
• Perform weekly monthly and quarterly reports for the sales team.

Skills

Strong analytical skills

Excellent communication

Project management

Independent & collaborative work

Education

Bachelor's degree in Business or related field

Tools

MSD CRM

Highspot

Seismic

Job description

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

The Sales Operations Specialist will support Viavi Solutions' sales team and channel partners by optimizing sales processes, managing operational tasks, and ensuring data accuracy to drive efficiency and revenue growth.

Job Responsibilities:

• Administer and maintain the CRM system (e.g., MSD) for sales ensuring accuracy and completeness.
• Support onboarding, enablement, and ongoing operational support, including resource distribution.
• Review and oversee quotes and assist with contract management to ensure timely and accurate execution.
• Generate and analyze sales reports, dashboards, and key performance indicators (KPIs) to identify trends and provide actionable insights.
• Collaborate with sales, finance, and legal teams to resolve operational issues and improve cross-functional workflows.
• Develop and document sales operations processes, policies, and best practices.
• Provide training and support to sales teams and channel partners on sales tools and operational procedures.
• Participate in special projects related to sales process improvement and system enhancements.
• Perform weekly monthly and quarterly reports for the sales team.

Pre-Requisites / Skills / Experience Requirements:

• Bachelor's degree in Business or a related field
• 5+ years of experience in sales operations within a technology company.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Project management skills with the ability to manage multiple initiatives simultaneously.
• Preferred experience with CRM systems (e.g., MSD) and sales enablement platforms (e.g., Highspot, Seismic).
• Willingness to travel internationally as required (up to 25%).

Job Posting Pay Range:

87,241 to 162,019

Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.