Product Line Apps Engineer

Viavi Solutions Inc.; Paeonian Springs (VA); On-site; USD 70,000 - 130,000; Full time

Job summary

Viavi Solutions Inc. is seeking a dual-role professional combining customer support and application engineering. The role focuses on identifying customer needs, recommending suitable products, and bridging customers with internal teams for product improvements.

The position involves pre-sales demonstrations, post-sales configuration demos, and troubleshooting to improve product efficiency and customer satisfaction.

Qualifications

• Bachelor’s or Master’s degree in Engineering (Aerospace Engineering or similar is a plus).
• 2+ years of experience in algorithm development, application engineering, or customer support.
• Understanding of inertial navigation systems, inertial measurement units, basic GNSS principles.
• Proficiency in MATLAB.

Responsibilities

• Collaborate with customers to determine needs and recommend suitable products.
• Assist with integration of VIAVI products into customer applications.
• Communicate requirements to R&D and Product Management for changes or new features.
• Provide pre-sales demos to showcase product value and post-sales installation support.

Skills

Communication skills

Education

Bachelor’s or Master’s degree in Engineering

Tools

MATLAB

Python

C++

Job description

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

This dual-role position combines customer support and application engineering, requiring both technical expertise and excellent interpersonal skills. The ideal candidate will identify customer needs, recommend suitable products, and provide technical support while also acting as a bridge between customers and our internal teams for product improvements.

Key Responsibilities:

Collaborate with customers to determine their needs and recommend suitable products and configurations. Assist with the integration of our products into customer applications. Assess requirements for changes or new features required, and communicate them with R&D and Product Management. Provide pre-sales demos to showcase product value. Conduct post-sales installation and configuration demos, offering instructional support. Diagnose and resolve technical issues, including data analysis for error correction and product efficiency improvements. Respond promptly to technical questions and support inquiries. Provide support to Sales Team by addressing technical questions and offering insights into product capabilities. Create knowledge base articles for common cases (internal and external audiences). Maintain support documentation, FAQs, and internal guides. Work closely with internal teams, including R&D and Product Management, to address customer feedback and technical challenges. Stay updated on industry trends, product advancements, and customer requirements.

Pre-Requisites / Skills / Experience Requirements:

Required Qualifications: Bachelor's or Master's degree in Engineering (Aerospace Engineering or similar is a plus). 2+ years of experience in algorithm development, application engineering, or customer support. Understanding of inertial navigation systems, inertial measurement units, basic GNSS principles. Proficiency in MATLAB. Excellent verbal and written communication skills. Preferred Qualifications: Knowledge of Python and/or C++. Familiarity with ticketing systems.

VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Job Posting Pay Range:

70,000 to 130,000 Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.

VIAVI empowers Service Providers and IT organizations to manage the network lifecycle for complex 5G and Fiber networks with intuitive instruments, systems and technologies; and our expertise in light management and optical coatings help protect the world's bank notes from counterfeiters, enhance the colors you see, and enable advanced technology such as 3D sensing. We are a team of thought leaders who have the freedom to support and innovate and look for new effective and efficient solutions for our customers.