Product Line Apps Engineer

viavisolutions; Paeonian Springs (VA); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life and disability insurance

401(k)

Bonus program

Job summary

VIAVI Solutions in the United States is seeking an Applications & Customer Support Engineer to join our team. This dual-role combines customer support and application engineering, bridging customers with R&D for product improvements.

You will perform pre-sales demos, assist with integration, diagnose technical issues, and create knowledge base articles while collaborating with R&D and Product Management. Required: Bachelor's/Master's in Engineering (Aerospace a plus) and 2+ years in algorithm

Qualifications

• Bachelor's or master's degree in Engineering (Aerospace preferred).
• 2+ years of experience in algorithm development, application engineering, or customer support.
• Understanding of inertial navigation systems and GNSS basics.
• Proficiency in MATLAB.

Responsibilities

• Collaborate with customers to determine needs and recommend suitable products and configurations.
• Assist with the integration of products into customer applications.
• Assess requirements for changes or new features and communicate with R&D and Product Management.
• Provide pre-sales demos to showcase product value.
• Conduct post-sales installation and configuration demos with instructional support.
• Diagnose and resolve technical issues, including data analysis for improvements.
• Respond promptly to technical questions and support inquiries.
• Create knowledge base articles for common cases and maintain documentation.
• Work closely with R&D and Product Management to address feedback.

Skills

MATLAB

Python

C++

Education

Bachelor's or Master's in Engineering (Aerospace preferred)

Tools

N/A

Job description

Summary

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Key Responsibilities

We are seeking a dynamic individual to join our team as an Application & Customer Support Engineer. This dual-role position combines customer support and application engineering, requiring both technical expertise and excellent interpersonal skills. The ideal candidate will identify customer needs, recommend suitable products, and provide technical support while also acting as a bridge between customers and our internal teams for product improvements.

• Collaborate with customers to determine their needs and recommend suitable products and configurations.
• Assist with the integration of our products into customer applications.
• Assess requirements for changes or new features required, and communicate them with R&D and Product Management.
• Provide pre-sales demos to showcase product value.
• Conduct post-sales installation and configuration demos, offering instructional support.
• Diagnose and resolve technical issues, including data analysis for error correction and product efficiency improvements.
• Respond promptly to technical questions and support inquiries.
• Provide support to Sales Team by addressing technical questions and offering insights into product capabilities.
• Create knowledge base articles for common cases (internal and external audiences).
• Maintain support documentation, FAQs, and internal guides.
• Work closely with internal teams, including R&D and Product Management, to address customer feedback and technical challenges.
• Stay updated on industry trends, product advancements, and customer requirements.

Pre-Requisites / Skills / Experience Requirements

Required Qualifications

• Bachelor's or Master's degree in Engineering (Aerospace Engineering or similar is a plus).
• 2+ years of experience in algorithm development, application engineering, or customer support.
• Understanding of inertial navigation systems, inertial measurement units, basic GNSS principles.
• Proficiency in MATLAB.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Knowledge of Python and/or C++.
• Familiarity with ticketing systems.

VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Job Posting Pay Range

70,000 to 130,000 Exceptional qualifications, experience and location may impact salary.

• paid time off
• health
• life and disability insurance
• 401(k)
• bonus program