Sales Operations Specialist

HI-LEX North America

Rochester (MI)

On-site

USD 55,000 - 75,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

HI-LEX North America is seeking a customer and sales administrator to manage day-to-day activities for assigned customers and products, providing support for contracts, pricing, quotes, and travel planning. The role emphasizes organization, cross-functional coordination, and using CRM/ERP systems to track opportunities, forecasts, and performance metrics.

Candidates typically have an associate degree and 3–7 years in similar roles, strong Excel/Google Sheets skills, and experience with CRM and

Qualifications

Minimum 2-year associate degree or 4-year college degree preferred.
3–7 years previous work experience in a related role.
Proficiency in MS Office and Google Suite.

Responsibilities

Initiates, tracks & monitors the RFQ process for sales quotation opportunities.
Processes sales contracts, prototype orders, production POs, service contracts & sample requests.
Supports sales-related activities such as budgeting, forecasting & presentation development.
Supports all prototype-related activities including planning, labeling, shipping, invoicing & cost-recovery.
Leads cost-recovery activities for prototype & production tooling expenses.
Calculates, logs and reports on profit contribution, margin improvement, customer satisfaction and other sales metrics.
Identifies ways to improve product margins and increase company profits.
Utilizes CRM tools to track, monitor and report on the status of customer programs and sales opportunities.
Provides assistance with travel planning, receipt organization, expense request creation & other administrative tasks.
Makes recommendations to improve the efficiency and effectiveness of sales processes & procedures.