Evening Shipping & Customer Service Specialist

HI-LEX North America; Litchfield Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

HI-LEX North America seeks a Logistics/Customer Service Specialist to verify customer EDI, ensure accurate shipping, and support the Customer Service Supervisor. You’ll help resolve issues and participate in pre-launch meetings for new products.

Requirements include a Bachelor’s in Business Management or Supply Chain (or 2 years in a Tier 1/2 environment), strong communication and data-entry skills, and proficiency with Plex ERP, Google Sheets, and MS Office. On-site in Michigan, 2pm–10pm shift.

Qualifications

• Bachelor’s degree or equivalent experience in a supply chain/business field.
• Experience in a fast-paced environment is required.
• Strong communication, attention to detail, and multitasking skills.
• Proficient with MS Office, Google Sheets, ERP software, and data entry.

Responsibilities

• Verify customer EDI and ships appropriately.
• Assist Customer Service Supervisor in verifying customer portals.
• Attend pre-launch meetings for new products and handle shipping activities.
• Assist in resolving customer issues and communicate with other departments.
• Monitor and coordinate shipping in collaboration with Materials and MFG teams.
• Assist in 5S and general reporting duties.

Skills

Data Entry

Plex ERP/MRP

Google Sheets

MS Office

Problem solving

Communication

Education

Bachelor’s Degree in Business Management or Supply Chain

2 years minimum in Tier 1 or 2 environment

Tools

Plex ERP

Job description

HI-LEX North America seeks a Logistics/Customer Service Specialist to verify customer EDI, ensure accurate shipping, and support the Customer Service Supervisor. You’ll help resolve issues and participate in pre-launch meetings for new products.

Requirements include a Bachelor’s in Business Management or Supply Chain (or 2 years in a Tier 1/2 environment), strong communication and data-entry skills, and proficiency with Plex ERP, Google Sheets, and MS Office. On-site in Michigan, 2pm–10pm shift.