Sales Operations Specialist

Synthego Corporation; Redwood City (CA); Remote; USD 125,000 - 150,000; Full time

Job summary

Synthego Corporation seeks a Sales Operations Specialist to support a collaborative environment in advancing CRISPR technology. The role involves assisting customers with order management efficiently while ensuring communication with various operational teams. Ideal candidates will possess strong organizational skills and experience in sales operations.

Qualifications

• Bachelor’s Degree or 5+ years related experience.
• 2+ years in sales or marketing operations.
• Strong interpersonal and communication skills.

Responsibilities

• Assist customers with processing and completing orders.
• Enter sales orders and ensure accuracy.
• Engage with sales and commercial operations teams.

Skills

Organized

Detail oriented

Excellent communicator

Customer relationship management

Expertise with Excel

Education

Bachelor’s Degree in business/technical field

5+ years of directly related work experience

Job description

We are looking to welcome a new Synthegoat to the herd!The team is looking for someone who is inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture.

We’re looking for a Sales Operations Specialist who is organized, detail oriented, and an excellent communicator comfortable working in a fast-paced and dynamic environment. This is an individual contributor role that will help and support the team building the tools and systems to enable industrial-scale molecular biology research.

This position is a Remote, US-based opportunity.

What You'll Do:

• Assist customers with processing and completing orders, canceling and editing order information, reviewing and approving customer purchase orders, and payment completion.
• Enter sales orders upon receipt of purchase orders for custom products, review the order to ensure accuracy, and submit order acknowledgment to the customer .
• Report any issues customers encounter through the ordering/payment process and work with commercial software to improve the order process.
• Work closely with operations groups to status orders and highlight risks. Inform customer and sales team of any shipment delays in a timely manner.
• Engage in frequent interaction with sales, finance and commercial operations teams to assist with questions, process improvements, and complex sales flows.
• Contribute to various day-to-day activities and manage projects within the commercial operations and other departments as needed.

About You:

• Bachelor’s Degree in business/technical field, or 5+ years of directly related work experience
• 2+ years in sales operations or marketing operations
• Self-motivated and able to work with minimal supervision
• Strong interpersonal, written, and verbal communication skills
• Expertise with Excel is required
• Ability to work independently
• Excellent customer relationship management and communication skills
• Ability to work under pressure and in a fast-paced environment
• Ability to manage multiple priorities and projects in a fast-paced environment with shifting and often conflicting priorities and demands
• Highly organized with excellent time management skills and a strong attention to detail

$40 - $48 an hour

This is a contract position. It will be working 40 hours/week (M-F, 8am-5pm).

Rate offered will be based on experience and location.

Our Mission

Synthego is a pioneering force in the biotechnology industry, dedicated to advancing the frontiers of CRISPR cell and gene therapies through cutting-edge CRISPR technology and expertise. Our mission is to provide unparalleled access to CRISPR solutions at scale, empowering applications from Discovery to Clinic. Driven by a visionary approach, we strive to accelerate the therapeutic development process with best-in-class CRISPR solutions, simplified licensing & expert guidance, driving the adoption and success of CRISPR-based therapies to benefit all patients.