Sales Operations Specialist

Direct Recruiters, Inc.; Naperville (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Direct Recruiters, Inc. seeks a Sales Operations Specialist to support the outside sales team and manage customer accounts, vendors, and service providers from quote through invoicing.

This role is customer service-driven, focusing on keeping existing accounts running smoothly and ensuring customer satisfaction. You will handle a mix of quick-turn quotes and larger multi-month projects, including new builds and retrofits.

Qualifications

• 2+ years of experience managing multiple sales operations projects in industrial/building materials context.
• Strong customer service instincts with ability to own relationships and solve problems.
• Ability to multitask across projects of different size and complexity.
• Familiarity with industrial equipment and material handling products.
• Preferred ability to read AutoCAD drawings/layout.
• Must be able to work on-site, 8 AM-5 PM, within commuting distance to Naperville, IL.

Responsibilities

• Own sales operations projects end-to-end: quoting, order entry, coordination, and invoicing
• Serve as the primary point of contact for existing accounts
• Run and support weekly customer progress calls
• Resolve day-to-day account issues
• Coordinate with a network of vendors and subcontracted installers across the US

Skills

Customer service

Account management

Multitasking

Industrial products knowledge

On-site readiness

AutoCAD familiarity

Tools

AutoCAD

Job description

We are partnered with a well-established industrial sales organization to find their next Sales Operations Specialist to support its outside sales team and manage customer accounts, vendors, and service providers from quote through invoicing. This is a customer service-driven role, not a new business development position - you'll be the internal point of contact keeping existing accounts running smoothly and owning customer satisfaction.

You'll juggle a mix of work: quick-turn transactional orders and quotes alongside larger, multi-month projects such as new builds and retrofits. Expect regular customer check-in calls to review project status and troubleshoot issues as they come up - freight claims, quote revisions, scheduling, and the like.

Responsibilities and Duties

• Own sales operations projects end-to-end: quoting, order entry, coordination, and invoicing
• Serve as the primary point of contact for existing accounts
• Run and support weekly customer progress calls
• Resolve day-to-day account issues
• Coordinate with a network of vendors and subcontracted installers across the US

Qualifications and Skills

• 2+ years of experience managing multiple sales operations projects, ideally in an industrial, building materials, or catalog/wholesale environment
• Strong customer service instincts - comfortable owning relationships and solving problems
• Ability to multitask across projects of very different size and complexity
• Familiarity with industrial equipment/ material handling products
• Preferred ability to read AutoCAD drawings / layout
• Must be able to work on-site, 8 AM-5 PM, within commuting distance to Naperville, IL