Sales Operations Specialist

NGC Transmission Equipment (America), Inc.; Fort Worth (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

NGC Transmission Equipment (America), Inc. in Fort Worth, TX is seeking a Sales Operations Specialist to manage the end‑to‑end lifecycle of gearbox service orders, collaborate with field sales, and ensure alignment with customer expectations.

You will analyze backlog and inventory, extract data from ERP, maintain CRM systems, and provide regular status updates to the sales team. The role requires 3–5 years of experience, a bachelor's degree, and strong communication across cross‑functional

Qualifications

• Bachelor’s degree required in business, operations management, supply chain, or related field.
• 3–5 years of experience in sales operations, customer service, or operations management.
• Experience with project management practices and cross‑functional collaboration.
• Customer‑focused attitude and excellent communication skills (oral and written).
• Proficiency with Adobe, Microsoft Office, ERP, Salesforce, and related tools.
• Fluent Mandarin is a plus for HQ communication.

Responsibilities

• Collaborate with field sales to manage booked service opportunities, ensuring alignment with customer expectations and internal execution.
• Manage end‑to‑end lifecycle of gearbox service orders—from induction to delivery.
• Track backlog and inventory; prepare monthly operational and financial reports.
• Use ERP to extract and normalize data; analyze trends in sales, inventory, and service performance.
• Maintain CRM and internal tools to ensure accurate serial number control and visibility.
• Schedule projects and provide regular status updates to sales; monitor backlog weekly.
• Develop and maintain internal documentation like ORS to support production and traceability.
• Coordinate with finance to initiate invoicing and gather necessary shipping records.
• Communicate proactively with customers to address issues and implement corrective actions.

Skills

Data analysis

Customer focus

Cross-functional collaboration

Verbal & written communication

Education

Bachelor’s degree in business/operations management/supply chain

Tools

Adobe

Microsoft Office

ERP systems

Salesforce

CRM tools

Job description

Work Location: Fort Worth, Texas

Job Type: Full-time

KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities.
• Manage the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis; prepare monthly analytical reports on operational and financial performance.
• Utilize ERP systems to extract, organize, and normalize operational data; analyze trends in sales, inventory, and service performance.
• Maintain and optimize CRM and internal tracking tools to ensure accurate serial number control and full visibility throughout the service lifecycle.
• Ensure proper scheduling of awarded projects and provide regular status updates to the sales team; monitor and report backlog status on a weekly basis.
• Develop and maintain internal documentation systems (electronic and hard copy), including Order Release Sheets (ORS), to support production execution and traceability.
• Lead completion of work packages, including collection of technical documentation and shipping records; coordinate with finance to initiate invoicing.
• Communicate proactively with customers to ensure satisfaction and address issues; implement corrective actions as needed.

MINIMUM QUALIFICATIONS:

• At least 3-5 years of experience in sales operations and support, customer service and success, or operations management.
• Bachelor's degree in business, operation management, supply chain, or related fields.
• Experience working with project management practices and resources.
• Must have a customer-focused attitude and excellent communication skills (oral and written).
• Excellent at collaborating with cross-functional teams.
• Good to have data analysis skills to make data-driven business modeling and decisions
• Knowledge and proficiency with Adobe®, Microsoft® Office, ERP, Salesforce, and other internal programs and tools.
• Fluent in Mandarin Chinese is a big plus for communication with HQ teams.

WORK CONDITIONS AND PHYSICAL ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.

The above statements describe the general nature and level of work being performed. This job description does not serve as a contract nor does it limit the employer's ability to establish or change the content, nature, or essential functions of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. Under the Americans with Disabilities Act (ADA) of 1990, reasonable accommodations will be considered for qualified individuals with a disability

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