Sales Operations Specialist

CDS; Eatontown (NJ); On-site; USD 45,000 - 57,000; Full time

Job summary

Join a forward-thinking company as a Sales Operations Specialist, where you'll play a crucial role in modernizing enterprise support solutions. This position involves managing renewals, driving CRM adoption, and providing exceptional customer support. You will collaborate with the sales team to streamline processes and enhance operational efficiency, ensuring the best practices are in place. If you thrive in a dynamic environment and are passionate about sales operations, this opportunity is perfect for you. Enjoy a supportive workplace that values your contributions and offers comprehensive benefits.

Benefits

401(k)

Flexible Spending Account

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Vision Insurance

Qualifications

• Knowledge of sales operations, onboarding, order management, and renewals.
• Advanced proficiency in MS Excel and CRM tools.

Responsibilities

• Manage renewals, ensuring visibility and communication with customers.
• Drive CRM adoption and data integrity with the sales team.
• Create forecasts and reports for sales leadership.

Skills

Sales Operations Knowledge

MS Excel

CRM Tools

Project Management

Communication Skills

Problem Solving

Job description

Join our team as a Sales Operations Specialist and contribute to our mission of helping enterprises modernize today's realities and tomorrow's opportunities. CDS Multi-Vendor Support Services is a leading provider of enterprise support solutions, dedicated to streamlining operations, reducing maintenance costs, and extending the lifespan of data center assets. We offer comprehensive assistance throughout the entire asset lifecycle, ensuring seamless support both during its Service Life and beyond the OEM’s End of Service Life (EOSL).

Responsibilities:

• Manage renewals within your territory, ensuring visibility for upcoming renewals, communication with at-risk customers, and upsell opportunities.
• Drive CRM adoption and automation while ensuring data integrity and adherence to policies with your regional sales team.
• Process all sales contracts through the sales cycle to ensure finance and operations have the necessary resources for deployment and invoicing.
• Create regional forecasts and ad hoc reports for sales leadership.
• Assist in developing best practices for quoting, pricing improvements, and quote automation; provide quoting support through the Rialto Tool as needed.
• Support the sales team in gathering proper documentation for contracts to support successful onboardings.
• Provide exceptional customer support and back-up coverage for other regions as needed.
• Lead sales enablement programs to streamline onboarding, shorten ramp times, and equip the team with up-to-date, relevant tools for success.

Requirements and Qualifications:

• Preferred Shift: 7:00am – 3:00pm Eastern, Monday through Friday. Additional hours as required.
• Knowledge of sales operations, onboarding, order management, and renewals.
• Advanced proficiency in MS Excel and CRM tools.
• Ability to develop creative solutions to complex problems and gain cross-functional buy-in.
• Exceptional planning and project management abilities, with a knack for meeting deadlines and avoiding last-minute crises.
• Strong communication, interpersonal, and written skills.
• Detail-oriented with the ability to perform well under pressure.
• 401(k)
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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