Sales Operations Service Specialist

Healthfirst; New York (NY); Hybride; USD 42 000 - 62 000; Plein temps

Résumé du poste

Healthfirst, based in New York, seeks a Sales Operations Service Agent to support the Sales Operations Service Center. You will field phone and written inquiries from brokers, agents and their uplines, delivering exceptional service to both internal and external customers.

The role collaborates with Quality Assurance and management on service projects, handling inquiries about eligibility, benefits, claims, and premium-related questions, with a focus on accuracy, courtesy, and timely resolution.

Qualifications

• Experience providing quality service across a broad range of business topics.
• Telephonic customer service experience including handling of escalated calls.
• High school diploma or GED from an accredited institution.

Responsabilités

• Provide high quality on-line and telephone assistance to all customers—Member, Small Groups, Commercial Brokers and Medicare Brokers.
• Handle customer inquiries via mail, e-mail, on-line inquiries and chat sessions with professionalism.
• Resolve inquiries regarding eligibility, benefits, claims process, Medicare and Commercial product questions.
• Assist with group credentialing, commissions, member rosters, eligibility, premium bills and related services.

Connaissances

Customer service

Telephonic support

Issue escalation

Quality assurance

Formation

High School diploma or GED

Associates Degree

Outils

Excel

Word

PowerPoint

Outlook

Description du poste

Healthfirst, based in New York, seeks a Sales Operations Service Agent to support the Sales Operations Service Center. You will field phone and written inquiries from brokers, agents and their uplines, delivering exceptional service to both internal and external customers.

The role collaborates with Quality Assurance and management on service projects, handling inquiries about eligibility, benefits, claims, and premium-related questions, with a focus on accuracy, courtesy, and timely resolution.