Broker Services & Sales Ops Specialist

HealthFirst; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

HealthFirst is seeking a Sales Operations Service Agent to support its Service Center, handling phone and written inquiries from brokers, agents, and uplines. The role collaborates with the Sales Operations team to address service projects, delivering courteous, high-quality assistance across membership, enrollment and billing topics.

The position requires strong customer service skills, familiarity with Microsoft Office, and the ability to manage multiple inquiries efficiently.

Qualifications

• Experience providing quality service across a broad range of business topics.
• Telephonic customer service experience including handling escalated calls.
• High school diploma or GED from an accredited institution.
• Associates Degree from an accredited institution (preferred).

Responsibilities

• Provide high quality on-line and telephone assistance to all customers including members, small groups, commercial brokers and Medicare brokers.
• Handle customer inquiries via mail, e-mail, online inquiries and chat sessions.
• Resolve inquiries regarding eligibility, benefits, claims process, product questions and other support functions.
• Make recommendations to management concerning problems, trends and process improvements.
• Maintain open exchange of information with internal and external customers and support teams.

Skills

Quality service

Telephonic support

Customer service

Education

High school / GED

Associates degree

Tools

Microsoft Office Suite

Job description

HealthFirst is seeking a Sales Operations Service Agent to support its Service Center, handling phone and written inquiries from brokers, agents, and uplines. The role collaborates with the Sales Operations team to address service projects, delivering courteous, high-quality assistance across membership, enrollment and billing topics.

The position requires strong customer service skills, familiarity with Microsoft Office, and the ability to manage multiple inquiries efficiently.