Broker Support & Sales Ops Specialist

Healthfirst; New Jersey; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k contributions

Job summary

Healthfirst is seeking a Sales Operations Service Agent in New Jersey to provide outstanding customer service to brokers, agents, and uplines. You will handle phone and written inquiries, supporting the Sales Operations Management team on service-related projects.

This role emphasizes quality, courtesy, and accurate information delivery across internal and external customers. Required are strong customer service skills and a background in telephonic support, plus a high school diploma or GED.

Qualifications

• Experience providing quality service across a broad range of business topics.
• Telephonic customer service experience including handling of escalated calls.
• High school diploma or GED from an accredited institution.

Responsibilities

• Provide high quality on-line and telephone assistance to all customers- Member, Small Groups, Commercial Brokers and Medicare Brokers.
• Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions.
• Resolve inquiries and issues relating to all aspects of commercial member, employer and broker business.
• Member, Broker and Employer questions and issues regarding eligibility, benefits, claims process, Medicare and Commercial product questions and various other customer support functions
• Employer/Broker questions and issues regarding group credentialing, commissions, member rosters and eligibility, premium bills, premium payments and reconciliation and service related projects
• Make recommendations to management concerning problems, problem trends and process improvement
• Maintain an open exchange of information with internal and external customers
• Work with Quality Assurance team to understand, track and trend quality performance issues
• Additional duties as assigned

Skills

Customer service

Phone support

Escalation handling

Education

High school diploma or GED

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

Healthfirst is seeking a Sales Operations Service Agent in New Jersey to provide outstanding customer service to brokers, agents, and uplines. You will handle phone and written inquiries, supporting the Sales Operations Management team on service-related projects.

This role emphasizes quality, courtesy, and accurate information delivery across internal and external customers. Required are strong customer service skills and a background in telephonic support, plus a high school diploma or GED.