Spanish-Speaking Field Service Agent

Healthfirst; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Healthfirst Field Service Agent serves as an in-person liaison between Healthfirst and its members and providers, addressing inquiries, de-escalating complaints, educating clients, and participating in member retention initiatives across multiple contact channels in a face-to-face environment.

The role is based at the Sunset Park Community Office, with a Monday–Friday 9:00 AM–5:30 PM schedule, requiring strong service skills, HIPAA compliance, and the ability to manage multiple priorities,

Qualifications

• High School Diploma or GED from an accredited institution.
• Experience in a customer service environment.
• Experience handling escalated issues and conflict resolution.
• Ability to multitask in a fast-paced setting.
• Willing to work flexible hours including nights, weekends, holidays.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Provide high-quality customer service to members and providers across all LOBs.
• Manage face-to-face encounters and respond to inquiries on eligibility, benefits, and claims.
• De-escalate dissatisfied members/providers and resolve issues.
• Build relationships with internal and external customers.
• Support cross-functional teams on campaigns and case reviews.
• Participate in community events to educate members.
• Ensure HIPAA and PHI confidentiality and regulatory compliance.

Skills

Customer service

Conflict resolution

Active listening

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Healthfirst Field Service Agent serves as an in-person liaison between Healthfirst and its members and providers, addressing inquiries, de-escalating complaints, educating clients, and participating in member retention initiatives across multiple contact channels in a face-to-face environment.

The role is based at the Sunset Park Community Office, with a Monday–Friday 9:00 AM–5:30 PM schedule, requiring strong service skills, HIPAA compliance, and the ability to manage multiple priorities,