Sales Operations & Process Improvement Specialist

Corpay; Brentwood (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

On-site in Brentwood

Equipment provided

Formal training

Job summary

Corpay is seeking a Commercial Operations Specialist to improve sales efficiency and support account management in a fast-paced corporate payments environment. This on-site role in Brentwood, TN involves initiating process improvements, implementing new tools, and partnering with sales leadership to drive productivity.

A background in sales operations and strong problem-solving skills are valued, with 1–3 years of related experience and a Bachelor's degree preferred.

Qualifications

• 1–3 years of professional experience in sales operations, business operations, account management, customer success, or related field preferred.
• Bachelor’s degree preferred, or equivalent professional experience.

Responsibilities

• Identify and eliminate operational inefficiencies that impact sales productivity and organizational performance.
• Develop, document, and improve workflows that support a rapidly expanding sales organization.
• Partner with sales leadership to streamline processes, reduce administrative burdens, and improve seller efficiency.
• Support the implementation of new tools, technologies, and automation opportunities.
• Identify recurring operational challenges and develop scalable, long-term solutions.
• Serve as a central point of coordination for operational escalations and complex business challenges.
• Work cross-functionally with internal stakeholders to drive timely and effective resolution.
• Take ownership of open issues, ensuring accountability, communication, and follow-through.
• Identify underlying causes of recurring escalations and recommend process improvements.
• Maintain visibility into outstanding issues and communicate progress to sales leadership.
• Assist with account-related operational needs throughout the customer lifecycle.
• Partner with sales, implementation, and service teams to resolve customer challenges.
• Help improve customer onboarding, account transitions, and internal communication.
• Remove operational obstacles that prevent sales representatives from focusing on revenue-generating activities.
• Support sales leaders and representatives with high-priority operational initiatives.
• Work directly with the SVP of Inside Sales on business priorities, operational initiatives, and special projects.
• Partner with frontline sales managers to identify opportunities for improved execution and efficiency.
• Coordinate cross-functional projects, establish clear next steps, and ensure timely completion.
• Develop reporting, tracking mechanisms, and operational updates that provide visibility into key business activities.
• Proactively identify opportunities to improve how the organization operates.

Skills

Sales operations

Cross-functional collaboration

Problem solving

Attention to detail

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

Excel

PowerPoint

Job description

Corpay is seeking a Commercial Operations Specialist to improve sales efficiency and support account management in a fast-paced corporate payments environment. This on-site role in Brentwood, TN involves initiating process improvements, implementing new tools, and partnering with sales leadership to drive productivity.

A background in sales operations and strong problem-solving skills are valued, with 1–3 years of related experience and a Bachelor's degree preferred.