Sales Operations Manager, SMB Growth & Analytics

nerdwallet; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

NerdWallet Small Business is seeking an Associate Manager, Sales Operations to lead core SMB sales processes, including lead routing, commissions, and revenue reconciliation. You will manage a small team, partner with Sales Leadership, Finance, Payroll, and cross-functional teams, and own critical operational workflows to drive accuracy and scalability.

This role combines hands-on leadership with process improvement, owning data integrity in Salesforce, developing KPIs, and delivering reliable

Qualifications

• Experience leading a small team of analysts.
• Strong knowledge of lead routing, commissions, and revenue reconciliation.
• Experience with Salesforce and sales tech administration.
• Ability to translate business requirements into operational solutions.
• Excellent cross-functional collaboration.

Responsibilities

• Oversee lead routing design and assignment rules.
• Manage monthly commission payouts and audits.
• Oversee revenue reconciliation with Salesforce and Finance.
• Develop KPIs, dashboards, and reporting tools.
• Coach and develop 1–2 Sales Operations Analysts.
• Administer and optimize Salesforce configuration and data integrity.
• Drive process improvements across key SMB sales processes.
• Collaborate with Sales, Finance, Payroll, HR, Product, and Engineering.
• Ensure scalable, reliable operations and documentation.

Skills

Sales analytics

Salesforce

Leadership

Cross-functional collaboration

Process improvement

Data reconciliation

Tools

Salesforce

Excel

CRM

Job description

NerdWallet Small Business is seeking an Associate Manager, Sales Operations to lead core SMB sales processes, including lead routing, commissions, and revenue reconciliation. You will manage a small team, partner with Sales Leadership, Finance, Payroll, and cross-functional teams, and own critical operational workflows to drive accuracy and scalability.

This role combines hands-on leadership with process improvement, owning data integrity in Salesforce, developing KPIs, and delivering reliable