Sales Operations Manager - Hybrid Lead (SMB)

NerdWallet; Scottsdale (AZ); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Flexible vacation time off

Parental leave

Job summary

NerdWallet is seeking an Associate Manager, Sales Operations to lead core SMB sales processes, including lead routing, commissions, reconciliation, and performance analytics. You will guide a small team of Analysts, partner with Finance, Payroll, and cross-functional stakeholders, and ensure accurate, scalable operations aligned with sales growth.

The role sits within the Sales Operations team, reporting to the Director, Sales Operations, and blends hands-on ops work with people leadership in a

Qualifications

• Bachelor's degree or higher in business, finance, economics, engineering, or related field.
• 4+ years in Sales/Revenue Operations supporting a sales org.
• Hands-on Salesforce administration experience in a sales environment.
• Strong Excel/Google Sheets data analysis and reconciliation skills.
• Ability to coach and develop a small team and manage priorities.
• Proven ability to translate business requirements into operational solutions.

Responsibilities

• Own lead routing/assignment processes and ensure timely, accurate lead distribution.
• Oversee monthly sales commissions, payouts, validation, and reconciliation with Finance.
• Lead revenue reconciliation between Salesforce and Finance data.
• Develop and maintain KPIs, dashboards, and reporting for sales performance.
• Coach and develop 1–2 Sales Operations Analysts with regular feedback.
• Manage Salesforce configuration, access, fields, workflows, and data integrity.
• Drive process improvements across routing, commissions, reconciliation, and reporting.
• Collaborate with Sales, Finance, Payroll, HR, Product, Engineering and partners.

Job description

NerdWallet is seeking an Associate Manager, Sales Operations to lead core SMB sales processes, including lead routing, commissions, reconciliation, and performance analytics. You will guide a small team of Analysts, partner with Finance, Payroll, and cross-functional stakeholders, and ensure accurate, scalable operations aligned with sales growth.

The role sits within the Sales Operations team, reporting to the Director, Sales Operations, and blends hands-on ops work with people leadership in a