Sales Operations Manager

Radicle Health; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales Operations Manager to enhance the efficiency of their sales team. This pivotal role involves overseeing sales processes, optimizing data management, and collaborating with various departments to drive growth. The ideal candidate will have extensive experience in sales operations and CRM systems, particularly Salesforce, and will be adept at data analysis and strategic project management. Join a forward-thinking organization that values innovation and teamwork, and contribute to meaningful initiatives that support community services.

Benefits

401k matching

Medical coverage

Dental coverage

Vision healthcare coverage

Unlimited PTO

Paid holidays

Volunteer time off

Paid parental leave

Qualifications

• 5+ years of experience in sales operations or related field.
• Proven expertise in sales process optimization and CRM systems.

Responsibilities

• Develop and maintain sales processes and tools to enhance productivity.
• Analyze sales data to provide actionable insights and recommendations.

Skills

Sales Operations

Salesforce Administration

Data Analysis

Project Management

Cross-Functional Collaboration

Tools

Salesforce

Gong

Job description

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

About Radicle Health:

Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we’ve built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com.

About the Role:

The Sales Operations Manager is a key player in driving and measuring the efficiency and effectiveness of our sales team. This role is responsible for overseeing and optimizing sales processes, maintaining accurate sales data, and providing strategic insights to support our sales strategy. The Sales Operations Manager collaborates closely with sales, marketing, finance, and other cross-functional stakeholders to ensure alignment, streamline operations, administer sales-oriented systems, and contribute to the company’s growth and success.

In This Role, You Will:

• Develop and maintain sales processes, tools, and administer systems (ex. Salesforce, Gong) to enhance sales productivity and efficiency.
• Analyze sales data and metrics (ex. conversion rates, pipeline metrics, sales velocity) to provide actionable insights and recommendations to GTM leadership.
• Contribute to strategic initiatives and projects aimed at driving sales growth and improving operational effectiveness.
• Collaborate with marketing, finance, and other departments to ensure cohesive and effective sales operations and provide change management when needed.
• Regularly audit sales data and provide a data governance framework to achieve data accuracy.
• Administer and improve automation for lead and opportunity management to increase sales productivity.
• Provide system training and support for the sales team and other systems users to ensure full and consistent usage of tools and technologies.
• Generate and maintain sales dashboards and reports, providing impactful, real-time data analysis to sales leadership and stakeholders.
• Identify and eliminate bottlenecks in the sales process, streamlining the average sales cycle through process improvements.
• Develop, document, and maintain standard operating procedures for all sales related activities.

Qualifications:

• 5+ years of experience in sales operations, Salesforce administration, or related field.
• Proven expertise in sales process optimization, CRM systems (ex. Salesforce), and data analysis.
• Strong understanding of sales operations best practices and industry standards.
• Experience in data analysis, cross-functional collaboration, and project management.
• Demonstrated ability to identify gaps, drive change, and resolve conflicts effectively.

Other Information:

• Location: Remote
• Benefits: 401k matching, medical, dental and vision healthcare coverage, unlimited PTO, paid holidays, volunteer time off, paid parental leave, etc.