Sales Operations Manager

Rozgoo; United States; À distance; USD 150 000 - 190 000; Plein temps

Résumé du poste

Zendesk is seeking a Sales Operations Lead for APAC to empower the ANZ Sales team with scalable processes, deep insights, and strategic partnership with Sales leadership.

You will own forecasting, territory planning, pipeline management, and reporting, leveraging Salesforce, BI tools, and AI-enabled workflows while collaborating with global GTM Ops and remote analysts.

Qualifications

• 8+ years of experience in Sales Operations or GTM Strategy within a fast-paced SaaS environment.
• Proven track record partnering with sales leaders to deliver insights and improvements.
• Experience leveraging AI/LLMs to streamline workflows and analytics.
• Strong data wrangling and visualization skills, with Salesforce fluency.

Responsabilités

• Own forecasting, territory planning, and pipeline management end to end.
• Lead demand generation, performance reporting, and quarterly business reviews.
• Design and improve scalable, high-impact sales workflows across the org.
• Champion data quality and act as the SME for the sales tech stack.

Connaissances

Sales Operations

GTM Strategy

AI/LLMs in Ops

Data analysis

Forecasting

Territory management

Salesforce

Outils

SQL

Tableau

Looker

Description du poste

Job Description Are you a data-savvy, process-minded Sales Operations professional ready to make a tangible impact? If you’re passionate about helping sales teams thrive, and thrive yourself in a fast-moving SaaS environment where your work truly matters, Zendesk is calling. We're looking for a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role is all about driving operational excellence and empowering our ANZ Sales team to deliver on its goals, through smart insights, scalable processes, and a deep understanding of how great sales orgs run. If you're ready to step out from behind the scenes and become a strategic partner to Sales leadership, keep reading.

What you’ll be doing

Reporting to the Sr. Director of GTM Operations, APAC, you’ll be the go-to operations partner for the Regional VP of Sales for ANZ, helping shape and deliver the sales strategy in the region. You will:

• Act as the operational right hand to the RVP, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution.
• Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed.
• Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews.
• Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization.
• Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage.
• Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline, forecasting, and planning.
• Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards.
• Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy.

What you bring to the role

We’re looking for someone who blends operational excellence with a hands-on, human-centered approach.

• 8+ years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced, high-growth SaaS environment (ideally at $1B+ scale).
• A track record of partnering with sales leaders, delivering business-critical insights, and driving continuous improvement.
• Demonstrated experience leveraging AI/LLMs to streamline business processes, automate workflows, or enhance sales operations analytics.
• Strong analytical chops, you’re comfortable with complex models, data wrangling (SQL a plus), and data visualization tools (e.g., Tableau, Looker).
• Expertise in CRM and sales tools, especially Salesforce, and a working understanding of pipeline hygiene, forecasting methodologies, and territory management.
• Experience guiding and coaching remote analysts or offshore reso