Senior Sales Operations Analyst

Elastic; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health coverage

Flexible schedule

Vacation days

Parental leave

Volunteer hours

Charitable matching

Job summary

Elastic is seeking a seasoned Sales Strategy and Operations professional to define and scale operational best practices, support sales strategy, and drive data-informed decision-making across the sales organization.

You will partner with sales management to assess business health, interpret KPIs, and identify untapped market potential, turning insight into effective sales execution and oversight.

Qualifications

• End-to-end implementation and support experience with global business systems.
• Strong data and analytics acumen, synthesizing large datasets into actionable insights.
• Excellent written and verbal communication, presenting complex ideas clearly.
• Bachelor’s degree and 3-5 years in Sales Operations or similar function.

Responsibilities

• Define and scale operational best practices for the sales organization.
• Support sales strategy, planning, and forecasting with data-driven insight.
• Partner with sales management to assess health, KPIs, and opportunities.
• Design and interpret KPIs, identify gaps, and develop targeted plans.
• Identify untapped market potential and implement growth-oriented sales plans.
• Design sales coverage models, including territory alignment and forecasting.
• Lead system enhancements and reporting initiatives for senior leadership.

Skills

Data analysis

Sales strategy

Cross-functional collaboration

Change management

Attention to detail

Education

Bachelor’s degree

Tools

SQL

Tableau

Looker

Power BI

Job description

• Due to our continued growth, we are seeking a seasoned Sales Strategy and Operations professional to join our team
• In this role, you will define and scale operational best practices, support sales strategy and planning, and drive data-informed decision-making across the sales organization
• You will partner closely with sales management to assess business health, design and interpret key performance metrics, and identify opportunities to capture untapped market potential
• To succeed in this role, you need a solid understanding of sales processes and industry best practices
• This is important, especially in a fast-growing environment
• You should be able to predict how product releases, changing coverage models, and sales policy changes will affect the sales team
• Then, you must turn that insight into effective sales execution and oversight
• You will also lead system enhancements and reporting initiatives needed to establish, track, and present key sales performance indicators to senior management
• Analyze business health and present data-driven recommendations to senior management to support strategic decision-making and investment planning
• Design and interpret key performance metrics, identify areas of weakness, and develop targeted plans to address gaps
• Identify untapped market potential and design and implement sales plans to capture growth opportunities
• Design and implement sales coverage models for the direct sales team, including territory alignment and forecasting
• Perform ad hoc analysis to support sales strategy, planning, and executive-level reporting
• Implement best practices that drive simplification, efficiency, and productivity improvements for sales users
• Manage core sales operations functions including user setup, territory management, forecasting, and data hygiene
• Conduct sales leader training sessions and develop change management materials to drive adoption of new processes and tools

Benefits

• Toast to your health: Fully paid health coverage for you and your family, in many locations.
• Craft your calendar: Flexible location and schedule for most roles.
• Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
• Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
• Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
• Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).

End-to-end implementation and support experience with global business systems, from requirements gathering through testing and production rolloutStrong data and analytics acumen, with demonstrated ability to synthesize large datasets into actionable insights, build reporting frameworks, and drive data-informed decision-making across sales and revenue operationsExcellent written and verbal communication skills, including receptive listening and the ability to present complex ideas clearly to both technical and non-technical audiencesProven change management and process transformation experience, with a track record of leading adoption across complex organizationsStrong collaboration skills, with demonstrated ability to work across virtual and global cross-functional teamsProficiency in SQL and BI tools (e.g., Tableau, Looker, Power BI, or similar), with hands-on experience writing queries, manipulating data, and delivering compelling dashboards and reports for stakeholders at all levelsSelf-starter mentality with the ability to shift priorities quickly, solve problems creatively, and deliver quality results under tight deadlinesDeep technical expertise in Salesforce with experience in related cloud-based or web-based technologiesProactive, forward-thinking mindset with a solid creative problem-solving aptitudeBachelor’s degree and 3-5 years of experience in Sales Operations, Business Systems Analysis, or a similar function