Sales Operations Lead, Cloud Sales Center

Amazon Web Services (AWS); Arlington (VA); On-site; USD 120,000 - 190,000; Full time

Job summary

Amazon Web Services (AWS) in Arlington, VA is seeking a Sales Operations Lead for the Cloud Sales Center. You will partner with sales leadership to shape the go-to-market strategy and drive end-to-end sales processes, reporting, and cadence.

You will own rhythm of business activities such as planning, target setting, forecasting, and monthly reviews, working cross-functionally to deliver measurable outcomes and scale solutions across the organization.

Qualifications

• 10+ years of Excel experience.
• Bachelor's degree or equivalent.
• Experience building CRM and revenue-forecasting tools with Salesforce.
• Proven ability to define and refine sales processes.

Responsibilities

• Partner with sales leadership to shape go-to-market strategy.
• Lead cross-functional initiatives to achieve priorities.
• Own rhythm of business activities and improve effectiveness.
• Identify reporting gaps and implement scalable fixes.

Skills

Sales operations

Excel

Salesforce

Forecasting

CRM tools

Education

Bachelor's degree or equivalent

Tools

CRM systems

Salesforce automation

BI tools

Job description

Description

The North American Sales Strategy, Operations and Enablement (SSOE) team is seeking a driven and experienced Sales Operations Lead for the Cloud Sales Center. The candidate in this role is a strategic business partner for sales leadership and will play a critical role in shaping and driving the go-to-market strategy. The candidate for this role is expected to work cross functionally to help the organization successfully land and execute against strategic priorities and goals, while influencing decision-making at the leadership level. We are looking for a hands-on and motivated self-starter who is comfortable in ambiguity and can navigate effectively in a matrixed environment to drive business results.

Description

The North American Sales Strategy, Operations and Enablement (SSOE) team is seeking a driven and experienced Sales Operations Lead for the Cloud Sales Center. The candidate in this role is a strategic business partner for sales leadership and will play a critical role in shaping and driving the go-to-market strategy. The candidate for this role is expected to work cross functionally to help the organization successfully land and execute against strategic priorities and goals, while influencing decision-making at the leadership level. We are looking for a hands-on and motivated self-starter who is comfortable in ambiguity and can navigate effectively in a matrixed environment to drive business results.

The candidate for this role will own the rhythm of the business activities such as Annual Planning, Target setting, Operational Strategy, and Monthly Business Reviews, and other cadenced reporting and metrics for the business. This position will play a leading role in defining and evolving the scale sales process including end-to-end execution of territory planning, headcount and resource allocation, and goal setting.

This candidate will need to navigate internal systems, tools, and roll up their sleeves to drive predictable reporting, analyze business trends and make recommendations to senior management. The ideal candidate has strong business and financial acumen, broad knowledge of sales operations, experience supporting full-cycle sales, and a deep analytic background. The candidate should be comfortable building and experimenting with the latest tools including GenAI, and be able to identify opportunities to scale solutions across the organization.

This position works with a cross-section of stakeholders including Sales leadership, Finance, the Tools and Technology team, and the Partner team. The candidate for this role must have the ability to influence and communicate effectively across multiple technical and non-technical stakeholders, and drive alignment on complex, cross-functional initiatives.

Key job responsibilities

• Partner with sales leadership to shape and optimize the go-to-market strategy of the Cloud Sales Center organization
• Lead cross-functional initiatives with various stakeholders to execute key priorities and drive measurable outcomes
• Own rhythm of business activities and continuously improve their effectiveness
• Identify reporting issues, gaps in processes, and drive timely resolution while building scalable mechanisms to prevent recurrence

Design and implement new tools and business processes that simplify, standardize and enable operational excellence across the organization.

About The Team

About AWS

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during